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What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Macro Helix is seeking a Strategic Account Manager
The Strategic Account Manager will be the primary contact for strategic accounts and will provide value to these accounts participating in both Macro Helix and McKesson enterprise products and services. This Strategic Account Manager will serve as both the primary internal and external customer liaison, as the customer advocate, including monitoring, and supporting all activity through the appropriate part of our organization and broader McKesson enterprise.
Position Description
Interpersonal communication and collaboration to represent Macro Helix at a pharmacy level to c-suite, requiring routine scheduled calls and ongoing communication
Develop understanding of customer business and strategic needs and priorities
Develop and delivereffective quarterly business reviews (QBR) at all levels of the organization up to c-suite
Deliver weekly, monthly and quarterly status and results presentations to internal and external stakeholders
Rapidly perform exploratory data analysis, generate and test working hypotheses, and uncover interesting trends and relationships to seek innovative solutions for 340B program optimization to maximize net benefit
Identify new opportunities with a One McKesson enterprise mindset on products and services, partnering with sales to aid in potential for contractexpansion
Leverage technical tools and quantitative data to manage multiple customer portfolio contract success, high customer satisfaction and customer renewal
Prepare insights reporting, including analysis and research
Develop and implement client relationship management strategies
Identifyopportunities in McKesson software and services by staying engagedwith sales partners
Liaison and dynamic leader in partnering with sales, customer service, product, IT, finance and operations departments
Provide input, serving as an ongoing resourceand technical expert on products and services with internal teams
Act as subject matter expert on the assigned customer portfolio
Facilitate issues resolution through multiple channels within the broader McKesson enterprise.
Manage special projects based on customer key initiatives
Maintain premier customer satisfaction measured through direct customer surveys
Minimum Requirements
Degree or equivalent and typically requires 2+ years of relevant experience.
Critical Skills
2+ years’ experience in customer service or account management
1+ years in healthcare technology
Proficient in the utilization of web-based training applications (WebEx, MS Teams, etc.)
Proficient in CRM software such as SalesForce
Proficient with all Microsoft Office Suite of products (Office, Fabric, PowerApps, Power BI, Power Reports)
Proficient in self-organization, motivation and execution
Working knowledge in data mining and analysis
Additional Skills
Strong written and oral communication skills, ability to work collaboratively with internal and external organizations.
Preferred experience with 340B ACE, compliance, and government affairs.
Focus on building relationships, establishing trust, and delivering on expectations.
Business acumen, sound decision making, and organizational skills in a fast-paced environment.
Experience in project and program management, including implementation and scope.
Drive for innovation in healthcare technology and a desire for continuous improvement.
Working knowledge of sales, contracts, software implementation, EDI, and data flows.
Familiarity with platforms such as SFTP, Snowflake, secure email applications, and Workday.
Understanding of hospital revenue cycle and prior exposure to 340B.
Ability to multitask and manage priorities under tight deadlines.
Self-starter who can work independently and meet deadlines.
Ability to handle difficult and complex situations with ease.
Excellent customer service skills, promptly resolving issues.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$59,300 - $98,900
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
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