Job Type: Permanent
Location: Hybrid role with Standard Life House in Edinbuirgh as main location. At least once a quarter to attend office.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: 26th July
Salary and benefits: £45,200 - £55,000 plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension,12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
We have an incredible opportunity to join us here at Phoenix Group as a Senior Proposition Manager – Retail Direct to join our Direct to Customer Proposition team.
Who are we?
We want to be the best place that any of our 7,800 colleagues have ever worked.
We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
The role
We’re currently recruiting for a Senior Proposition Manager to join our Direct to Customer Proposition team.
Our newly established Direct to Customer Proposition team, operating under the Standard Life brand, is tasked with designing fresh and engaging propositions for direct customers. We are a small, creative and enthusiastic team who are determined to deliver positive outcomes for direct customers by combining many years of industry experience with deep customer insight, and innovation.
The successful candidates will play a leading role in developing new products and propositions from initiation through Proof of Concept and into full launches.
Key Responsibilities
- Working collaboratively with other proposition teams and wider business areas/OSPs to ensure that the proposition meets customer needs and supports Phoenix Group's business objectives
- Working with cross-functional delivery teams to agree priorities and ensure that journeys include all of the specified proposition elements
- Ability to understand needs of different stakeholder groups (customer, shareholder, employer, adviser etc) and may make judgement calls when potential conflicts arise
- Assimilating complex and detailed technical information to present in a clear, understandable and persuasive way for a wide range of internal and external stakeholders
- Develop and manage products/propositions in order to add maximum value by successfully influencing key internal areas to ensure products can be delivered as intended.
What are we looking for?
We’re looking for a person who is passionate about helping customers to look forward to a lifetime of possibilities and the imagination and determination to follow this through.
Experience of taking propositions and enhancements to market is important. Working closely with colleagues across the business e.g. digital, marketing, investments, legal, commercial, operations, risk etc is a key part of the role.
Being brave and daring to challenge the status quo is a quality we value. If you think there are new or better ways of doing something – we want to know!
Leading and being part of teams to achieve a common goal and purpose is at the heart of this role. You are known for your ability to set direction, collaborate, build and maintain great working relationships plus the ability to communicate and manage a wide range of stakeholders in an engaging way. Strong communication skills are essential.
A key part of the role is working with others to find solutions to sometimes quite complex problems so if you like puzzles and solving problems, this might be a good role for you.
What you might be doing at the moment…. perhaps you’re a digital product manager / owner or work in proposition development or management. Perhaps you’ve got a background in pensions, ISAs or even investments. We’re interested in what skills you can bring to the job. If you would like to be one of the decision makers of how we can make a real difference for our customers, then we’d love to hear from you.
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Find out more about #LifeAtPhoenix
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