- Full time, permanent role
- 9-day fortnight with no salary reduction
- Opportunity to shape the IT Operations strategy and vision
Grant Thornton Australia is one of the world's leading independently-owned and managed accounting, advisory and consulting firms.
Our culture is underpinned by a commitment to our clients, people and communities, and our promise to ‘Reach for Remarkable’ by providing proven expertise, principled execution, and personalised experience.
In Australia, we’re proud to support the careers of over 1,500 remarkable people. With six offices nationally and partner firms in more than 145 markets, wherever you want to go, we can take you there.
About this role
As the Head of IT Operations, you will manage the IT Operations portfolio that supports Grant Thornton Australia’s operations. You will be responsible for Service Delivery, Infrastructure and Platform Engineering functions for the firm, including all cloud, on premises, office and network services and the management of third parties that assist in the delivery of those services.
You will bring experience, knowledge, and future vision for transforming the IT Operations function, including its strategy, operating model, product and service offerings and workforce. You will be a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities.
As a key member of the Digital leadership team, you will contribute to the development and execution of the enterprise-wide IT strategy and ensure that IT Operations is fully aligned to deliver value.
You will report to the Chief Technology Officer and leading a team of 20 with 3 direct reports.
Key responsibilities
- Define and execute the IT Operations strategy, vision, and governance in alignment with the Digital and firm goals
- Manage the IT Service Management (ITSM) landscape, including IT asset management, service delivery, infrastructure, and platform engineering
- Build and maintain effective stakeholder relationships and high levels of customer service across the Digital and business functions
- Lead, coach, and develop the IT Operations Team and ensure compliance with laws, standards, and policies
- Collaborate with the Cyber Security team and external partners to ensure security, availability, and performance of IT services
Skills & experience
- Tertiary qualification in Information Technology or related field and 3- 5 years of management experience in IT or related area with a demonstrated ability to lead and coach a team to achieve set outcomes and desired behaviours
- Proven ability to prioritise, plan, solve problems, and work independently and collaboratively
- Excellent analytical, strategic, and execution skills and strong understanding of cloud technologies, especially Microsoft Azure
- Exceptional leadership, interpersonal, influencing, and negotiation skills and demonstrated commitment to customer service and continuous improvement
- Proven track record negotiating with vendors, scoping and estimating projects, and managing budgets.
If you’re interested in this role but don’t feel that you match every single one of our requirements, we would still love to hear from you and explore the unique skillset and attributes that you can bring to the team.
Reach your remarkable
At Grant Thornton we do things differently because we understand that when you strive for better and care about what you do remarkable things are possible. We’re a dynamic and authentic mix of backgrounds, perspectives and ways of thinking. We’re driven by our shared purpose – we care for our people, clients and communities and support them to thrive.
With us, you’ll be exposed to challenging and rewarding opportunities – building your confidence and capabilities at every step. You’ll be supported, motivated and inspired by a team of passionate and caring collaborators and leaders. You’ll be empowered to build a career path that’s tailored to you and encouraged to make a meaningful difference. And we’ll make sure the excellence you deliver and the impact you make is always seen, felt and celebrated.
Remarkable perks that put you first:
- First professional services firm to trial a 9-day fortnight
- Fully funded gym membership | Health Insurance discounts
- Mental health support, financial & wellbeing coaching
- Balance work from home with collaborative team connection days
- Diverse and inclusive firm culture
- Work in comfort and dress for your day
- And many more!
Need some help applying or participating in the recruitment process?
We are committed to ensuring our recruitment process is inclusive and accessible for anyone who wishes to apply, and we warmly encourage applications from individuals from diverse backgrounds including Aboriginal and Torres Strait Islanders, those in the LGBTQI+ community and individuals who identify as having a disability or are neurodivergent. Click here for more information about how we support Diversity, Equity and Inclusion at Grant Thornton.
Should you have questions or require any adaptations or additional support for your individual circumstances so you may perform at your best during the application or recruitment process please contact Betty, from our Talent Acquisition team, on gttalentscouts@au.gt.com
As we provide fair consideration and evaluation to a high volume of applications, we endeavour to provide feedback on your application at the earliest opportunity.
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