Reporting to the Manager of Professional Services, the Technical Account Manager (TAM) will serve as Everbridge's representative throughout the deployment and expansion of the SLG clients' Critical Event Management (CEM) solution.
In this role, the TAM will provide project management support, technical consultation, system design and configuration assistance, and training. Additionally, the TAM will act as the SLG customer advocate during routine operations and serve as a point of escalation when necessary. The TAM is a highly skilled technical professional who collaborates effectively within a team environment to optimize our customer value. The TAM, SLG will closely collaborate with our Sales and Product Management teams. We are seeking an experienced individual with exceptional energy and motivation, someone who thrives in a dynamic work environment and possesses excellent communication and customer management abilities.
What you'll do:
- Proactively manage named accounts, account relationships, and technical deployments
- Partner closely with Customer Success, Product Management, and Engineering to drive long-term value and development of Everbridge solutions.
- Support customers through change management activities, workflows, and business processes to drive the highest value.
- Be the subject matter expert on Everbridge systems/workflows to solve customer use cases and requirements.
- Manage financial metrics and enable pre-sales activities to support account expansions.
- Present solutions to diverse stakeholders on both technical and business use cases
- Deliver multiple projects at once with varying stages of implementation; must be highly organized with a sense of urgency to meet deadlines.
- Facilitate project management methodology, including, but not limited to:
- Providing input on project design and test plans
- Training – remote training sessions tailored to the end user (may also include occasional on-site visits)
- Weekly status meetings
- Facilitation of business and technical reviews to keep aligned to project timelines, goals, and deliverables.
- Regular reporting to reflect progress against ongoing project deliverables and success metrics.
What you'll bring:
- 3-5 years of customer-facing experience in Customer integrations/implementations, Software systems delivery, or
- Technical account management
- State and local government/federal, public safety and alerting, business continuity, or crisis management experience is strongly preferred.
- Experience with designing requirements documents and functional documents that accurately reflect and align customer needs with Everbridge products and capabilities.
- Experience implementing technical solutions within a SaaS platform.
- Experience working with Salesforce, JIRA, Confluence, PowerPoint, and Excel
- In-depth experience in using Microsoft Suite products, including Excel, Power Query / PowerBI, and Power Automate (or similar solutions)
- Basic experience utilizing and configuring public Application Programming Interface (API), Secure File Transfer Protocol (SFTP), and Single-Sign-On (SSO) connections.
- Ability to work autonomously as well as in a team setting.
- Strong oral and written communication skills, people skills, and presentation skills
- Depending on the request of the customer, travel potentially required (30%)
- PMP or similar project management certification preferred
The reasonably estimated salary for this role at Everbridge ranges from $105,900 - $120,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best-in-class, comprehensive, and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
About Everbridge
Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
