Location and flexible working: Edinburgh - Office based training at our state-of-the-art Lothian Road Office, for the first 6 months and then moving to a home/office split. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Job Type: Permanent
Closing Date: 27th June
Salary and benefits: Up to£27,000 dependent upon experience plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more
Recruiter: Douglas Smith
We have an incredible opportunity to join us here at Phoenix Group as a Customer Priority Plus Telephony Consultant within our Priority Plus team whose focus is to create exceptional and unique experiences for our affluent customers
Who are we?
We want to be the best place that any of our 7,800 colleagues have ever worked.
We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
The role
You will be responsible for speaking to our affluent customers on a daily basis multi-channel via inbound and outbound calls along with digital Secure Message. Using your excellent questioning and listening skills, you will understand customer’s needs, making the complex simple, enhance the customer experience and add value to each customer interaction.
Keeping the customer at the heart of everything you do, you will own the relationship to deliver great outcomes for customers and help them achieve their retirement objectives including proactive campaign activity, promoting Retirement Webinars and our digital retirement planning tools.
You will offer guidance and support to customers as they save and plan for their retirement, driving balanced, unbiased, quality conversations underpinned by a risk-based approach
What we’re looking for
- Proven success in building professional relationships and delivering exceptional customer experience
- Ability to have balanced conversations, putting the customer at the heart of everything you do and achieving the best customer outcome
- Exceptional listening skills with the ability to use effective questioning to maximise business opportunities
- Ability to explain complex products, processes and regulations in an easy-to-understand manner
- Ideally have Financial Service experience with pensions or investment knowledge
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Find out more about #LifeAtPhoenix
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