Senior SailPoint Engineer
Location:
US Remote, United States of America
Company:
Capital One
Job Overview:
As a Senior SailPoint Engineer, you’ll work on a SailPoint identity platform to support Identity Access Management needs in Capital One. Working for a technology company in consumer finance, you are expected to build innovative applications and provide solutions to meet real customer needs.
Responsibilities:
Support and Troubleshooting
- Address end-user issues within SLAs by partnering with Delivery Teams
- Troubleshoot PROD issues and provide workarounds for the user community
- Perform end-to-end RCAs when required for our IAM systems
- Establish and implement a robust application monitoring process to ensure we have 24x7 alerting in place
- Identify Provisioning failures in the environment and provide solutions
Collaboration and Improvement
- Partner with internal teams to ensure support activities align with application designs
- Establish Monitoring and Alerting for Key Controls, work with Audit teams to support Control walkthroughs and evidence
- Identify opportunities for automation, evaluate new tools, and drive implementation of technology that creates value for the organization
- Build strong relationships with customers, stakeholders, and team members
- Provide regular updates to the management team on project progress
Administrative Tasks
- Perform User access certification activations and validations
- Provide support on Cert creation and Modifications on a daily basis
- Assist in creating and updating the Segregation of Duties matrix for IT roles
- Assist with the implementation and integration of IT RBAC roles within SailPoint
- Support the rollout and onboarding of new applications
- Provide Bulk requests support to Users and application teams
- Perform ad hoc data requests and build operational reports
- Assist in monitoring, troubleshooting, and providing problem resolutions to related incidents
- Provide operational support with change and incident management processes
Basic Qualifications:
- High school diploma, GED, or equivalent certification
- At least 4 years of experience in Information Technology
- At least 4 years of experience in Java or Python
- At least 4 years of experience in Sailpoint or another Identity, Governance, and Administration (IGA) tool
- At least 1-year experience with cloud computing
Preferred Qualifications:
- Bachelor’s Degree
- 5+ years of experience supporting Java and SailPoint applications
- 5+ years of experience troubleshooting SailPoint workflows and customizations
- 3+ years of experience with Role Based Access Controls (RBAC)
- 3+ years of experience troubleshooting end-user issues in Access Certifications
- 2+ years of experience with Amazon Web Services (AWS)
- ITIL Certification
- AWS Certification
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
