At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Sell payment focused products and services to existing and prospective customers in a remote call center environment. Primary function is to make outbound sales calls, but will be taking calls through the inbound sales queue. Discusses and assesses a wide range of personal and business financial needs to recommend and sells products or services that meet or exceed the customer's needs. Majority of inbound and outbound leads are derived from larger contractual relationships specifically in the Enterprise and Mid-Market business space. Develop lasting relationships with portfolio to increase revenue potential outside of existing business as well as new opportunities through integrations. Interfaces with team members to build collaboration and ensures referrals are responded to in a timely manner. May assist with customer service inquiries for portfolio to ensure a commitment to quality customer service. This position supports our Enterprise Sales Business Development Reps in all verticals. Attention to detail is required as multiple application types and different paperwork may be required for each customer.
Extensive knowledge of retail financial products and services, rates, terms, fees and regulations
Effective selling and referral skills
Proficient PC and keyboard skills
Thorough knowledge of systems and procedures
Proven commitment to high quality customer service
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service.
Ability to identify and resolve/escalate problems.
Strong verbal and written communication skills
Excellent telephone and interpersonal skills
Upbeat attitude and willingness to learn new process and procedures.
May be required to obtain specific licenses for the sale of insurance, investment or other licensed products offered through U.S. Bank
Able to travel 2-3 times per year to attend conferences and/or tradeshows.
Basic Qualifications
Preferred Skills/Experience
Advanced knowledge of product marketing, client service issues, and organization operations
Excellent marketing and business development/sales skills
Strong negotiation and decision-making skills
Ability to creatively resolve complex problems with general guidance
Ability to manage multiple tasks/projects and deadlines simultaneously
Excellent interpersonal, presentation, verbal and written communication skills
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $73,610.00 - $86,600.00 - $95,260.00Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
