ABOUT HUB INTERNATIONAL:HUB International Limited ("HUB") is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
- Competitive salaries and benefits offerings
- Medical/dental/vision insurance and voluntary insurance options
- Health Savings Account funding
- 401k matching program
- Company paid Life and Short-Term Disability Plans
- Supplemental Life and Long-Term Disability Options
- Comprehensive Wellness Program
- Paid Parental Leave
- Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
- Great work/life balance, because that's important for all of us!
- Focus on creating a meaningful environment through employee engagement events
- The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
- Growth potential - HUB is constantly growing and so can your career!
- A rewarding career that helps local businesses in the community
- Strong community support and involvement through HUB Gives
SUMMARY:An Account Manager assists the Benefits Consultant (BC) in the day-to-day needs of the business. This position bridges the gap from the typical functions of a Consultant Support Specialist or Internal Service Representative and the BC in the analysis of the clients' benefit plans.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Exercises a high degree of independent discretion and autonomy in decision making to manage an assigned book of business, while solidifying and expanding relationships with existing clients.
- Leads appropriate resources to address the client's risk/capital management needs.
- Maintains existing business and drives the sale of additional services and coverage levels, while meeting retention goals for assigned group of accounts.
- Cultivates relationships with the most senior buyer in the client and client's day-to- day representatives and buyers.
- Supports the Broker/Producer(s) and serves as the primary contact for clients when the Broker/Producer is unavailable.
- Responsible for the day-to-day servicing of moderately complex client accounts, including routine duties such as addressing general employee benefits insurance coverage, claim, billing, and eligibility issues.
- Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve.
- Ability to negotiate rates and benefits with underwriters and insurance carriers.
- Input and update new and existing client information and communications within the Company's agency management systems for tracking and accuracy of data within client files.
- Other duties as assigned by supervisor(s) in the Company's Employee Benefits Division.
REQUIREMENTS:- Educational and Work Experience Requirements: a) Bachelor's degree plus three (3) or more years work experience in client coordination and/or claims management experience in the group health benefits insurance industry and/or related accounting or human resources fields; or b) High School diploma or equivalent with five (5) or more years client coordination and/or claims management experience in the insurance industry and/or related accounting or human resources fields.
- Licensing Requirement: Presently hold an active Life and Health insurance license in compliance with Louisiana continuing education requirements, or willingness to obtain this license within three (3) months of date of hire.
- Willingness to travel approximately 25% of the time or less with reliable transportation.
- Working knowledge of Microsoft Windows applications and MS Office Suite Products.
- Excellent verbal and written communication skills.
- Strong critical thinking skills and judgement to quickly determine and prioritize key issues with clients, colleagues and carrier representatives based on a thorough understanding of relevant issues.
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy
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