Job DescriptionIt's about process, progress, and people.Are you known for your ability to effectively lead and inspire others? Do you have a knack for moving things forward? Do you like collaborating with people to accomplish big projects? If so, the Outbound Business Development Manager position could be your calling.
At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.
Who you are: As an
Outbound Business Development Manager, you are our leader, training the Business Development Associates and ensuring that they provide an exceptional Frost experience to prospects that reflect Frost's Philosophy and Core Values. More than that, this role is about developing people and doing it with integrity, caring and excellence in mind.
What you'll do: - Lead and train Business Development Associates to ensure they offer prospects exceptional service aligned with Frost's Philosophy and Core Values
- Monitor Business Development team calls for quality assurance and provide constructive feedback to enhance overall customer experience
- Set clear performance targets and report key metrics to measure team efficiency and achievement
- Maintain a superior knowledge of Frost products and services to actively assist the team in discerning strategic opportunities for delivering tailored solutions
- Enhance content and training initiatives and manage the Outbound Business Development team to conduct 5 rotations of ARM training sessions each year
- Collaborate with management to develop and implement comprehensive outbound sales strategies to identify potential clients while enhancing lead generation activities
- Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you'll need: - Bachelor's degree in a related field or equivalent work experience
- 6+ years of experience in customer service, preferably in telephone sales
- Proven ability to lead a team
- Strong understanding of banking products and services
- Excellent written and verbal communication skills
- Proficiency in Microsoft computer applications
Additional Preferred Skills:- 2+ years of banking experience, preferably in retail banking
- Knowledge of Frost Bank policies and procedures
Our Benefits:At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
- Medical, dental, vision, long-term disability, and life insurance
- 401(k) matching
- Generous holiday and paid time off schedule
- Tuition reimbursement
- Extensive health and wellness programs, including our Employee Assistance Program
- Referral bonus program + more!
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.
