Job Type
Full-time
Description
Summary The Account Executive is responsible for managing all aspects of an assigned portfolio ensuring client relationships meet management standards. These standards include risk, profitability, factoring services, and financial controls. Through interdepartmental coordination, the Account Executive is also responsible for ensuring the clients receive competitive factoring services, thereby minimizing voluntary client terminations. Additionally, the Account Executive will develop relationships with clients and other sources which will result in referrals of prospects and help generate new business.
Responsibilities - Provide courteous, timely and effective customer service to clients and debtors.
- Manage assigned portfolio through knowledge of client's business operations, AR performance and industry trends, and take timely action so client losses are minimized and do not exceed budgeted standards. Identify/escalate suspicious/inconsistent activities, overall account performance and any over-advance issues to management timely.
- Responsible for ensuring all advances comply with approved program structure.
- Resolve factoring service problems, control operational costs and minimize loss of clients to competition. Structure and recommend changes to existing deals for review/approval.
- Propose changes in policies and procedure to reduce costs and provide better and more efficient services.
- Ongoing interaction with co-workers, Underwriting, Sales and management to ensure portfolio is managed effectively.
- Verification/collection call effort as workload may dictate, especially on escalated issues. In conjunction with management, direct and support work of Collateral Analysts and Collections.
- Interact with the Operations Team to ensure daily procedures and workflow are consistent.
- Communicate with clients on a consistent and thorough basis to keep the Client apprised of all activity. Ensure the client is receiving the information necessary to effectively run their business as expected.
- Be prepared to discuss in-depth assigned accounts for monthly assigned portfolio review meetings. Take prompt action, when necessary, as a result of the discussion of specific accounts/situations during those weekly meetings.
- Assist management and co-workers as needed. Cross-train and back-up other positions within the division as needed.
- Other duties that may be requested/assigned from time-to-time.
Requirements
Skills/Experience/Education - Bachelor's degree required; Accounting, Finance, or Business Administration degree, preferred.
- 2+ years in customer service required; experience in delivering exceptional client service in an accounts receivable finance role, preferred.
- Bi-lingual (Spanish) is a plus.
- Proficiency in Microsoft Office products including Excel, Word, Access, PowerPoint, and Outlook.
- Attention to detail in composing materials, establishing priorities and meeting deadlines.
- Excellent written and verbal communication skills.
- Independent, self-motivated, and ability to make autonomous decisions.
Essential Mental & Physical Requirements - Ability to travel if required to perform the essential job functions.
- Ability to work under stress and meet deadlines.
- Ability to read and interpret a document if required to perform the essential job functions.
- Prolonged periods of sitting at a desk and working on a computer may be required.
- Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.
