Description: Job Summary:Provides detailed reviews of account documentation including new products, benefits offerings, or pricing models with comprehensive instructions. Works with cross-team peers to prepare communications for local enrollment. Supports team communications with brokers, channels, and customers to demonstrate value and build commitment. Completes assigned tasks to assist with sales plan design, quote, and Request for Proposal (RFP). Contributes to a positive customer experience by supporting the communications within teams, as well as providing information to customers directly. Supports and assists with entry of performance data to inform account strategy and identify and escalate potential issues. Assists in gathering information on service failure trends to better serve customers and fulfill KP mission.
Essential Responsibilities:- Works with others within work team to obtain and share basic information. Listens and addresses performance feedback; provides feedback to team members. Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them. Adapts to change, challenges, and feedback with moderate guidance. Responds to the needs of others to support completion of routine work tasks.
- Follows detailed, daily instructions to complete routine tasks with moderate supervision. Collaborates with others within ones team to address routine and some non-routine task issues; communicates status and escalates more complex issues. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities within ones team.
- Supports a positive customer experience by: following broad guidance to support communications between team members, brokers, channels, and customers to demonstrate value and build commitment; working within team to meet customer needs in accordance with KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives; utilizing basic knowledge of product, service, and ratings to provide information customers, brokers, and consultants about added services and product enhancements with a moderate degree of supervision; and assisting the team to gather detailed information on service failure trends or process improvement opportunities to better meet customer needs.
- Supports the enrollment and implementation process by: preparing communication materials for use at local enrollment meetings with a moderate degree of supervision; following broad guidance to support communications between customers and team members during the membership enrollment and implementation process; and working within team to support the overall implementation or renewal process of health plan membership, including assisting with research, presentation, preparation, reporting and training coordination.
Minimum Qualifications: - High School Diploma or GED, or equivalent AND minimum one (1) year of experience working in a corporate or business office environment OR minimum two (2) years of experience working in a corporate or business office environment.
Additional Requirements:- Knowledge, Skills, and Abilities (KSAs): Data Entry; Interpersonal Skills; Sales Operations; Sales Opportunity Orchestration; Member Service
Preferred Qualifications:- Health Insurance License in state(s) where applicable.
Primary Location: Hawaii,Honolulu,Regional Admin Low Rise
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: NUE-HI-02|NUE|Non Union Employee
Job Level: Individual Contributor
Specialty: Sales & Account Management (Blended)
Department: Regional Administrative Office - Grp Reltn-New/Corp Acct Sales - 7016
Pay Range: $58000 - $75020 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest
