ACCOUNT MANAGERWHY CHOOSE US?At Sierra Pacific Mortgage we believe any successful business or individual is built upon a solid foundation - for us, we refer to it as ONE Sierra. Within our organization, we've been very intentional about defining our pillars and holding ourselves accountable to living these principles every minute of every day.
These pillars inform every action we take with each other, our business partners, and our customers. When you join our team, you'll immediately recognize that these values set the tone and tenor for our entire company culture.
Since its inception in 1986, Sierra Pacific Mortgage has been built upon the foundation of quality lending practices, unparalleled service, industry knowledge and unmatched integrity. Dedicated to excellence, our team respects and challenges each other, holds each other accountable to our company's standards and ethical behavior, and shares in the success of a growing organization. Promises Made. Promises Kept.
MUST HAVES- High school diploma or equivalent required
- Minimum 3 years of experience in the mortgage industry preferred
- Knowledge of basic mortgage practices
- Able to read and interpret documents such as promissory notes, regulatory and legal directives, and other loan documents
- Able to plan and organize tasks and work responsibilities to achieve objectives
- Able to complete work in a timely and consistent manner
- Able to define problems, collect data, establish facts and provide information that is thorough and concise to management for resolution
- Able to work well under pressure, meeting multiple and sometimes competing deadlines
- Able to interpret an extensive variety of technical instructions
- Able to apply basic math: compute loan amounts, income, and other mortgage related calculations
- Strong verbal and written communication skills
- Basic computer skills required: word processing, email, and mortgage software
- Prefer candidates in the Eastern Time Zone
WHAT YOU WILL DO- Handle pipeline management including proactively managing estimated close dates, facilitating CD requests, ensuring purchase transactions meet close of escrow requirements, and monitoring loan status for lock expirations
- Act as a liaison between brokers and account executives; providing customer service by answering status questions
- Assist with underwriter as needed with follow up/resolution on investor suspense items, QC audits and repurchase requests
- Enter and verify accurate loan data in Loan Origination System, run additional applications such as AUS, FHAC, Social Security Validations, Fraud Reporting, Transcript ordering, etc. as needed
- Communicate loan approvals to brokers
- Other duties and/or mortgage related tasks as assigned by management
WHAT WE VALUE - OUR PILLARS OF SUCCESS- Do the Right Thing - Always. Make the right choices in relationships with team members, customers, and partners regardless of the circumstances and without making excuses.
- True Ownership. Own your actions and demonstrate personal and corporate commitment to your customers.
- Unsurpassed Speed. Demonstrate a sense of urgency and heightened awareness in everything you do. Provide a fast-paced, seamless, and supportive transaction from start to finish.
- WOW Experience. Go above and beyond your customer's expectations, notice the little things that make a big difference and assume full responsibility for delivering superior service - service that leaves your customers saying, "Wow!"
- Create What's Next. Be a leader of change, serve as a pioneer in the industry. Expertise, insight, and initiative drive our actions.
WHAT YOU'LL GET- Competitive total compensation package
- A full benefits package including medical, dental, vision, 401k, pet insurance and PTO
- Discounted home loans for employees and their family members
- HSA and FSA plans
- Professional opportunities for upward mobility, training, and personal development
- Privately held mortgage company for over 35 years
- "Top 50 Mortgage Companies to work for" - Mortgage Executive
- "Tech 100 Mortgage Award 2024" - Housing Wire
WORK CONDITIONS AND PHYSICAL REQUIREMENTS- Able to navigate a standard office environment
- Able to attend meetings off-site, on occasion
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary Range: $64,000 - $85,000/annually
Sierra Pacific Mortgage is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
