Technical Account Manager - Enterprise Storage

Lenovo • Full-time • Morrisville, NC, United States • 7m ago

General Information

Req #

WD00062651

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Friday, March 22, 2024

Working time:

Full-time

Additional Locations:
* United States of America - New York - New York

* United States of America - Illinois - Chicago

* United States of America - Florida - Miami

* United States of America - Texas - Dallas

* United States of America - Pennsylvania - Philadelphia

* United States of America - Texas - Houston

* United States of America - Georgia - Atlanta

* United States of America - District of Columbia - Washington

* United States of America - Massachusetts - Boston

* United States of America - Arizona - Phoenix

* United States of America - Washington - Seattle

* United States of America - Michigan - Detroit

* United States of America - Minnesota - Minneapolis

* United States of America - Florida - Tampa

* United States of America - Colorado - Denver

* United States of America - New York - Brooklyn

* United States of America - New York - Queens

* United States of America - Maryland - Baltimore

* United States of America - Nevada - Las Vegas

* United States of America - Oregon - Portland

* United States of America - Texas - San Antonio

* United States of America - Missouri - St. Louis

* United States of America - Florida - Orlando

* United States of America - Ohio - Cleveland

* United States of America - Pennsylvania - Pittsburgh

* United States of America - Texas - Austin

* United States of America - Ohio - Cincinnati

* United States of America - Missouri - Kansas City

* United States of America - New York - Manhattan

* United States of America - Indiana - Indianapolis

* United States of America - Ohio - Columbus

* United States of America - North Carolina - Charlotte

* United States of America - Virginia - Virginia Beach

* United States of America - Wisconsin - Milwaukee

* United States of America - Rhode Island - Providence

* United States of America - Florida - Jacksonville

* United States of America - Utah - Salt Lake City

* United States of America - Tennessee - Nashville

* United States of America - Virginia - Richmond

* United States of America - Tennessee - Memphis

* United States of America - North Carolina - Raleigh

* United States of America - Louisiana - New Orleans

* United States of America - Kentucky - Louisville

* United States of America - New York - Buffalo

* United States of America - Texas - Fort Worth

* United States of America - Arizona - Tucson

* United States of America - Nebraska - Omaha

* United States of America - Texas - El Paso

* United States of America - Texas - McAllen

* United States of America - New York - Hempstead

* United States of America - Alabama - Birmingham

* United States of America - Florida - Sarasota

* United States of America - Ohio - Dayton

* United States of America - New York - Rochester

* United States of America - Pennsylvania - Allentown

* United States of America - Florida - Cape Coral

* United States of America - Colorado - Colorado Springs

* United States of America - Massachusetts - Springfield

* United States of America - Tennessee - Knoxville

* United States of America - Ohio - Akron

* United States of America - South Carolina - Columbia

* United States of America - Arizona - Mesa

* United States of America - Florida - Palm Bay

* United States of America - Utah - Provo

* United States of America - Massachusetts - Worcester

* United States of America - South Carolina - Greenville

* United States of America - Kansas - Wichita

* United States of America - Iowa - Des Moines

* United States of America - Wisconsin - Madison

* United States of America - North Carolina - Durham

* United States of America - Tennessee - Chattanooga

* United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

As a Lenovo Infrastructure Solutions Group Technical Account Manager (TAM), you will have the opportunity to serve as a trusted advisor to our clients. The TAM develops and maintains an excellent rapport with key client contacts at multiple levels, as well as the Lenovo Sales team, to fully understand the client's needs and mutually ensure consistent and relevant communication and maintain an excellent customer experience.

The TAM acts as a single point of contact for service issues, ensuring responsiveness and timely resolution. Utilizing feedback from the account and gained knowledge, the TAM works existing processes to improve efficiency, quality and reduce cost of service delivery, setting up new processes as needed. The TAM closely monitors client service activity and performance to the service level KPIs looking for unusual or pervasive issues and engaging other teams as necessary.

Responsibilities:

Maximizes the value of the client's investment in Lenovo products and services throughout the end to end customer lifecycle.
Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual metrics are achieved. Acts as a single point of contact and client advocate for customer escalations and owns the coordination and oversight to problem solving efforts between clients, support engineers, field service personnel, software support, investigation and analysis of product problems.
Develops and delivers post incident reports on all critical support incidents, adheres to customer support plans and relationships.
Uses complex analytical skills to recognize trends and improve performance. Identifies and leads continuous improvement activities in support of client or internal business processes.

Basic Qualifications:

8 + years experience in IT, Customer Service, Field Tech, or Account Management

Preferred Qualifications:

Experience with ONTAP deployment and ONTAP specific knowledge in administration or troubleshooting.
General understanding of and technical competence in Data Center technologies, specifically storage solutions.
Knowledge of protocols (NFS, SMB/CIFS, Block, Object) how they work and how they are used in different solutions. Understanding solutions and how we integrate storage into the customer environment.
Excellent communication, presentation, and interpersonal skills - ability to effectively interact and communicate with senior executives, customer technical and management teams.
Ability to embed themselves in the customer's environment to begin learning their processes to position Lenovo for success in support and services engagements.
Ability to identify sales opportunities - to take what is learned while working with the customer and turn any challenges into new opportunities for Lenovo.
Ability to participate and manage War Rooms when critical issues have been experienced, professional customer communication proficiency is key.

The base salary range budgeted for this position is $98,000 - $120,000. Individuals may also be considered for bonuses and/or commissions. Lenovo's various benefits can be found at www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 6/30/2024 - this applies to both internal and external candidates

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* United States of America - New York - New York

* United States of America - Illinois - Chicago

* United States of America - Florida - Miami

* United States of America - Texas - Dallas

* United States of America - Pennsylvania - Philadelphia

* United States of America - Texas - Houston

* United States of America - Georgia - Atlanta

* United States of America - District of Columbia - Washington

* United States of America - Massachusetts - Boston

* United States of America - Arizona - Phoenix

* United States of America - Washington - Seattle

* United States of America - Michigan - Detroit

* United States of America - Minnesota - Minneapolis

* United States of America - Florida - Tampa

* United States of America - Colorado - Denver

* United States of America - New York - Brooklyn

* United States of America - New York - Queens

* United States of America - Maryland - Baltimore

* United States of America - Nevada - Las Vegas

* United States of America - Oregon - Portland

* United States of America - Texas - San Antonio

* United States of America - Missouri - St. Louis

* United States of America - Florida - Orlando

* United States of America - Ohio - Cleveland

* United States of America - Pennsylvania - Pittsburgh

* United States of America - Texas - Austin

* United States of America - Ohio - Cincinnati

* United States of America - Missouri - Kansas City

* United States of America - New York - Manhattan

* United States of America - Indiana - Indianapolis

* United States of America - Ohio - Columbus

* United States of America - North Carolina - Charlotte

* United States of America - Virginia - Virginia Beach

* United States of America - Wisconsin - Milwaukee

* United States of America - Rhode Island - Providence

* United States of America - Florida - Jacksonville

* United States of America - Utah - Salt Lake City

* United States of America - Tennessee - Nashville

* United States of America - Virginia - Richmond

* United States of America - Tennessee - Memphis

* United States of America - North Carolina - Raleigh

* United States of America - Louisiana - New Orleans

* United States of America - Kentucky - Louisville

* United States of America - New York - Buffalo

* United States of America - Texas - Fort Worth

* United States of America - Arizona - Tucson

* United States of America - Nebraska - Omaha

* United States of America - Texas - El Paso

* United States of America - Texas - McAllen

* United States of America - New York - Hempstead

* United States of America - Alabama - Birmingham

* United States of America - Florida - Sarasota

* United States of America - Ohio - Dayton

* United States of America - New York - Rochester

* United States of America - Pennsylvania - Allentown

* United States of America - Florida - Cape Coral

* United States of America - Colorado - Colorado Springs

* United States of America - Massachusetts - Springfield

* United States of America - Tennessee - Knoxville

* United States of America - Ohio - Akron

* United States of America - South Carolina - Columbia

* United States of America - Arizona - Mesa

* United States of America - Florida - Palm Bay

* United States of America - Utah - Provo

* United States of America - Massachusetts - Worcester

* United States of America - South Carolina - Greenville

* United States of America - Kansas - Wichita

* United States of America - Iowa - Des Moines

* United States of America - Wisconsin - Madison

* United States of America - North Carolina - Durham

* United States of America - Tennessee - Chattanooga

* United States of America - North Carolina - Morrisville

* United States of America

* United States of America - Alabama , * United States of America - Alaska , * United States of America - Arizona , * United States of America - Arkansas , * United States of America - Colorado , * United States of America - Delaware , * United States of America - District of Columbia , * United States of America - Florida , * United States of America - Georgia , * United States of America - Hawaii , * United States of America - Idaho , * United States of America - Illinois , * United States of America - Indiana , * United States of America - Iowa , * United States of America - Kansas , * United States of America - Kentucky , * United States of America - Louisiana , * United States of America - Maine , * United States of America - Maryland , * United States of America - Massachusetts , * United States of America - Michigan , * United States of America - Minnesota , * United States of America - Mississippi , * United States of America - Missouri , * United States of America - Montana , * United States of America - Nebraska , * United States of America - Nevada , * United States of America - New Hampshire , * United States of America - New Jersey , * United States of America - New Mexico , * United States of America - New York , * United States of America - North Carolina , * United States of America - North Dakota , * United States of America - Ohio , * United States of America - Oregon , * United States of America - Pennsylvania , * United States of America - Rhode Island , * United States of America - South Carolina , * United States of America - South Dakota , * United States of America - Tennessee , * United States of America - Texas , * United States of America - Utah , * United States of America - Vermont , * United States of America - Virginia , * United States of America - Washington , * United States of America - West Virginia , * United States of America - Wisconsin , * United States of America - Wyoming

* United States of America - New York - New York , * United States of America - Illinois - Chicago , * United States of America - Florida - Miami , * United States of America - Texas - Dallas , * United States of America - Pennsylvania - Philadelphia , * United States of America - Texas - Houston , * United States of America - Georgia - Atlanta , * United States of America - District of Columbia - Washington , * United States of America - Massachusetts - Boston , * United States of America - Arizona - Phoenix , * United States of America - Washington - Seattle , * United States of America - Michigan - Detroit , * United States of America - Minnesota - Minneapolis , * United States of America - Florida - Tampa , * United States of America - Colorado - Denver , * United States of America - New York - Brooklyn , * United States of America - New York - Queens , * United States of America - Maryland - Baltimore , * United States of America - Nevada - Las Vegas , * United States of America - Oregon - Portland , * United States of America - Texas - San Antonio , * United States of America - Missouri - St. Louis , * United States of America - Florida - Orlando , * United States of America - Ohio - Cleveland , * United States of America - Pennsylvania - Pittsburgh , * United States of America - Texas - Austin , * United States of America - Ohio - Cincinnati , * United States of America - Missouri - Kansas City , * United States of America - New York - Manhattan , * United States of America - Indiana - Indianapolis , * United States of America - Ohio - Columbus , * United States of America - North Carolina - Charlotte , * United States of America - Virginia - Virginia Beach , * United States of America - Wisconsin - Milwaukee , * United States of America - Rhode Island - Providence , * United States of America - Florida - Jacksonville , * United States of America - Utah - Salt Lake City , * United States of America - Tennessee - Nashville , * United States of America - Virginia - Richmond , * United States of America - Tennessee - Memphis , * United States of America - North Carolina - Raleigh , * United States of America - Louisiana - New Orleans , * United States of America - Kentucky - Louisville , * United States of America - New York - Buffalo , * United States of America - Texas - Fort Worth , * United States of America - Arizona - Tucson , * United States of America - Nebraska - Omaha , * United States of America - Texas - El Paso , * United States of America - Texas - McAllen , * United States of America - New York - Hempstead , * United States of America - Alabama - Birmingham , * United States of America - Florida - Sarasota , * United States of America - Ohio - Dayton , * United States of America - New York - Rochester , * United States of America - Pennsylvania - Allentown , * United States of America - Florida - Cape Coral , * United States of America - Colorado - Colorado Springs , * United States of America - Massachusetts - Springfield , * United States of America - Tennessee - Knoxville , * United States of America - Ohio - Akron , * United States of America - South Carolina - Columbia , * United States of America - Arizona - Mesa , * United States of America - Florida - Palm Bay , * United States of America - Utah - Provo , * United States of America - Massachusetts - Worcester , * United States of America - South Carolina - Greenville , * United States of America - Kansas - Wichita , * United States of America - Iowa - Des Moines , * United States of America - Wisconsin - Madison , * United States of America - North Carolina - Durham , * United States of America - Tennessee - Chattanooga , * United States of America - North Carolina - Morrisville