The data science community is diverse in skill sets, objectives, and preferences for tools and workflows. Through our innovative visualization tools and software, we enable the creation, analysis and sharing of data-driven insights across the globe.
Reporting into our Customer Success department, The Customer Success Onboarding Specialist will be responsible for helping our enterprise customers implement, optimize, and use our commercial product offerings. This will involve onboarding customers to Dash Enterprise, discussing and developing customer use cases, live coding and debugging over video calls, creatively satisfying the constraints of highly varied customer environments, and discussing technical issues with our broader team.
Core job responsibilities:
- Complete engaging + informative customer onboarding/orientation sessions introducing Dash Enterprise capabilities and features to our customers
- Dig into and help advance customer use cases to drive their company analytics forward
- Help customers build efficient Dash based workflows and navigate technical documentation
- Assist customers through technical issues including Dash App deployment with Dash Enterprise and connecting to different data sources (such as SQL databases, S3 buckets, Databricks, Azure Datalake)
- Discuss, plan, and help execute the customer’s key use case
- Log and track customer information in internal CRM tools (i.e. ChurnZero)
- Communicate customer requests to product and engineering teams
Job requirements:
- You are a champion for the customer and love working with some of the largest companies to drive their analytics forward
- 2+ years experience using Python
- Experience using Dash open source or the Plotly graphing libraries
- Highly effective interpersonal and communication skills for live customer calls
- Excellent critical thinking and problem solving abilities
- Strong active listening skills to understand customer use case and apply abstract solutions
- Ability to teach and train others through sessions and workshops
- Experience writing and navigating technical documentation
- Basic Git Knowledge
- Ability to prioritize and manage workload in a remote environment
Assets:
- Experience live coding and debugging in front of clients
- Knowledge of or experience with SQL/Database connections
- Knowledge of/experience with data visualization, data analysis, and/or machine learning
- Knowledge of web app development, topics include architecture and relevant languages (HTML, CSS, Javascript)
Don’t meet all the requirements, but you feel you would be a great fit to our plot-legion? Don’t hesitate to apply!
What you can expect from us:
Health & Wellbeing
- Comprehensive health coverage
- Generous PTO
- Parental leave top-up program
Growth & Future
- Stock options for all full-time employees
- Learning & development program
- Work alongside a dedicated team
Why Plotly?
Unleash your creativity and shape the future of data analytics!
Founded by innovators and driven by our community of users and customers, we eagerly tackle every challenge, from crafting state-of-the-art UI for seamless data interaction to optimizing our graphing libraries and services for highly reliable performance. Our journey has only begun!
We are a tight-knit and quickly growing team where each member can make an immediate, meaningful impact. We take on complex problems, work hard, and are firm believers in the open-source mission. At Plotly, you'll work alongside a diverse team of first-class engineers, developers, scientists, and builders that challenge the status quo and set a high bar. We encourage each member of our team to explore and expand their skill sets continually, and to approach every problem with curiosity and an open mind. Together, we make it possible for people everywhere to share data and insights that make real impacts in business and around the world.
Plotly is an equal-opportunity employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. If you require any accommodations, please let us know during the application process.
