Sr Principal Product Manager

ServiceNow • Full-time • Hyderabad, India • 8m ago

Company Description

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Job Description

Job Description

Team

Join the new and fast-growing Customer and Industries team at ServiceNow and help shape the future of Manufacturing processes such as order exceptions and after sales support! Together we will transform experiences to unlock the efficiency and potential of the Manufacturing Industry. Here is what is important to us: (1) building relationships based on trust (2) owning and executing your personal and team objectives with grit and passion (3) adopting a growth mindset in relentless desire to help better our customers, our team and yourself.

Role

Our Industry products are growing rapidly, and we are quickly expanding into new, adjacent markets. Thus, this is an opportunity to get in in the early stages of our Manufacturing Industry vertical, driving the execution of our Manufacturing Industry products, integrations and other foundational capabilities. Think of it like being the product-lead for a well-funded “startup,” only at a best of breed, admired, enterprise software company.

The Senior Principal Inbound Product Manager, Manufacturing Industry resides within the product organization. This role is extraordinarily collaborative, working not only with the inbound product team, but cross-functionally with outbound product managers, design, research, engineering, quality engineering, documentation, product success, operations, and more.

What you get to do in this role:  

If you are passionate about leading the product’s direction, getting to know the customers, being intimate with the problems users have, executing planning and releases, and building products customers love, this role is for you! In it, you will:

Drive product strategy:

Evaluate customer pain points, research insights, usage and adoption data, and competitive and market intel to develop a point of view on product priorities.
Write business cases for investments and deliver these insights in executive facing meetings.
Build and manage a backlog of customer and/or market validated ideas and requirements which translate to a clear minimum viable product with differentiators.
Explore and pitch inorganic methods of providing solutions which solve problems for customers.

Execute planning and releases:

Work with user experience and engineering teams to bring ideas to life.
Communicate complex problems in easily understood requirements.
Validate product designs and prototypes with customers.
Collaborate with other ServiceNow product teams to resolve and execute cross-team dependencies.
Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues.
Ensure successful delivery of product releases.

Product enablement and success:

Collaborate with outbound product management, sales, marketing, product success, education services and other teams to cement customer success.
Develop enablement collateral which helps to create the “whole product."

Engage with and champion the customer:

Understand how customers are using the product as well as trends such as reasons for lack of adoption or low usage and barriers to success.
Be voice of customer, providing their perspective on value throughout product development lifecycle.
Run design partnerships with top 5-10 strategic customers
Job Description
Team
Join the new and fast-growing Customer and Industries team at ServiceNow and help shape the future of Manufacturing processes such as order exceptions and after sales support! Together we will transform experiences to unlock the efficiency and potential of the Manufacturing Industry. Here is what is important to us: (1) building relationships based on trust (2) owning and executing your personal and team objectives with grit and passion (3) adopting a growth mindset in relentless desire to help better our customers, our team and yourself.
Role
Our Industry products are growing rapidly, and we are quickly expanding into new, adjacent markets. Thus, this is an opportunity to get in in the early stages of our Manufacturing Industry vertical, driving the execution of our Manufacturing Industry products, integrations and other foundational capabilities. Think of it like being the product-lead for a well-funded “startup,” only at a best of breed, admired, enterprise software company.
The Senior Principal Inbound Product Manager, Manufacturing Industry resides within the product organization. This role is extraordinarily collaborative, working not only with the inbound product team, but cross-functionally with outbound product managers, design, research, engineering, quality engineering, documentation, product success, operations, and more.
What you get to do in this role:  
If you are passionate about leading the product’s direction, getting to know the customers, being intimate with the problems users have, executing planning and releases, and building products customers love, this role is for you! In it, you will:
Drive product strategy:
Evaluate customer pain points, research insights, usage and adoption data, and competitive and market intel to develop a point of view on product priorities.
Write business cases for investments and deliver these insights in executive facing meetings.
Build and manage a backlog of customer and/or market validated ideas and requirements which translate to a clear minimum viable product with differentiators.
Explore and pitch inorganic methods of providing solutions which solve problems for customers.
Execute planning and releases:
Work with user experience and engineering teams to bring ideas to life.
Communicate complex problems in easily understood requirements.
Validate product designs and prototypes with customers.
Collaborate with other ServiceNow product teams to resolve and execute cross-team dependencies.
Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues.
Ensure successful delivery of product releases.
Product enablement and success:
Collaborate with outbound product management, sales, marketing, product success, education services and other teams to cement customer success.
Develop enablement collateral which helps to create the “whole product."
Engage with and champion the customer:
Understand how customers are using the product as well as trends such as reasons for lack of adoption or low usage and barriers to success.
Be voice of customer, providing their perspective on value throughout product development lifecycle.
Run design partnerships with top 5-10 strategic customers

Qualifications

Qualifications

To be successful in this role you have:

Have 12+ years of inbound or technical product management experience.
Have deep experience in Manufacturing industry and sales and support related operations.
Have strong experience in building products within a platform led organization
Have experience managing enterprise architecture and third-party integrations.
Strong prioritization skills and the discipline to focus on high-impact activities. This means ability to say “no” while articulating your reasons for prioritization.
Experience gathering and capturing product requirements and transforming them into a product roadmap. This includes ability to identify and prioritize problems before creating solutions.
Strong written and oral communication skills to be able to convey technical and business concepts at a level appropriate to the audience.
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.
Agile and/or Scrum experience; certification is not required.
Think strategically, learn fast and communicate with impact.
Should be able to influence and create alignment across cross-functional teams without formal authority.
Ability to think critically, solving complex problems.
Thrive in ambiguity and operate fluently.
Ability to travel up to 20% of the year.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

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