Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
Relevant Work experience - 4-6 yrs
Role -
As a Remote IT Infrastructure Engineer, you would ensure that our customers can derive maximum value from Kaseya products/Services.
Responsibilities include:
SLO adherence
Follow runbooks / escalation instructions (Multiple SOP's to be followed as you would be helping multiple customers and their environments)
Understand Customer impact of issues and accordingly prioritize/escalate issues
Maintain a high degree of professionalism in every customer interaction.
Serve as primary owner for all endpoint (servers/workstations/new devices) issues and alerts that would get triggered from the Managed Machines or internal servers.
Perform alerts verification and then proceed with systems troubleshooting and management and close the Tickets within defined SLO/Processes.
Besides handling system alerts/tickets, complete assigned task by the Tech leads/Mgrs on customer facing issues.
Ready to take up multi-tasking i.e handling multiple tickets/tasks (on Server, Desktop, Application Issues) and resolve them based on priority.
Demonstrate logical and effective troubleshooting on -
User Authentication Issues / 0365 administration
GPO Issues
Microsoft / Windows Patch failure Issues
Replication Issues
Backup Failures
OS (Server & Client) Level Issues
Resources related issue troubleshooting (disk space, cpu, memory utilization, etc)
System Crash, Unplanned/unexpected reboot investigation/troubleshooting
Uplanned/Unexpected automatic Services stop issue investigation/troubleshooting
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
