Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
The HR & Learning Technology team at Visa is looking for a Technical Support Sr Manager to help manage and grow our HR Technology Operations team in Bangalore. In this role, you will be responsible for an impactful team that continuously provides outstanding customer support. You will be collaborating with your team to resolve customer issues related to HCM, Recruiting, Learning or Talent applications. The Operations team is also responsible for Visa activities like Privacy Attestations, Certificate Expiration Management, Service Impact Assessments, supporting Audit requests etc.
Key Responsibilities:
- Develop a team of Application Support Analysts whose role is to dig in and come up with solutions to a variety of time-sensitive, operational critical issues.
- Provide Tier 2 level support when required including basic Workday configuration.
- Assist employees and HR Business Partners who require information and support on managing Workday (and other HR solution) as it relates to HR solutions.
- Identify and resolve application issues identified by employees and HR Business Partners using Workday.
- Collaborate with internal customers and business analysts for requirement clarifications and solution designing.
- Build documentation for all aspects of a technical infrastructure.
- Participate in project meetings/daily scrums and communicate development status.
- Troubleshoot Workday Business Processes (BP’s) and perform Workday configuration.
- Act as liaison between Production Support and the HR BU’s
- Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis, and Implementing Bug-Fixes.
- Keeps commitments to projects, customers, and fellow employees.
This is a great opportunity for someone with vision, a passion for excellence, and a track record of success.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications
8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.
Preferred Qualifications
- Demonstrable ability to collaborate and build strong relationships with customers and to engage across corporate functions (Services, Product Management, Development, QA, Operations)
- Ability to generate a sense of urgency and rally appropriate resources
- Strong problem solving, priority setting, facilitation, multi-tasking, and analytical skills
- Demonstrable ability to mentor, coach and lead a team to success
- Experience with performance management and performance coaching
- Prior experience with HCM/TA or other enterprise software applications
- Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
- Ability to balance multiple priorities and communicate across diverse teams within the organization
- Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities
- Solid understanding of case handling and escalation process
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
