Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Lead Project ManagerOverview:
The Global Business Services Center Service Management team is built upon strong contributors with leadership abilities, consulting mindsets and strong project management skills. The group acts as an internal consultant supporting the Shared Services Organization which today supports four primary verticals: Finance, People and Capability, Law, Franchise and Integrity and Sales, Marketing & Product.
The primary responsibility will be supporting the successful identification, planning and execution of projects within our Shared Services Organization and stakeholder groups – with a prime focus on Sales, Marketing & Product. The qualified candidate will be a member of a highly visible team working closely with Operational Work Stream Leads and Key Internal Customers to identify opportunities, develop appropriate planning and execute on projects.
This position requires a highly collaborative individual with strong process and project management skills who will need to coordinate global relationships across multiple functional areas, third party providers and regional constituencies.
Role:
• Responsible for planning, developing, and executing schedules to ensure timely completion of project deadlines and milestones
• Provide insights to enhance processes and tooling, support implementation best practices and process improvements derived from identifying areas of weakness and strategizing improvements
• Develop, run and distribute status and progress reports to update leadership and project team members
• Regularly communicates to senior management regarding the status of specific project deliverables
• Perform analysis and assessment activities to provide stakeholders with timely updates
All About You:
• Experience in large-scale, cross functional transformation initiatives
• Experience evaluating business processes and providing advice on ways to effectively streamline business processes and efficiencies (i.e., Lean Six Sigma)
• Professional services or consulting experience a plus
• Project and/or Program Management experience, with a good understanding of a typical lifecycle
• Experience with risk management and investigation, consulting and strategic judgement, and business process assessment
• Excellent communication (written, oral and presentation) and interpersonal skills
• Experience in analysis of operational data to support business decisions and proven process management experience - inclusive of process design and system optimization
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
