Software Support Engineer – Tier 3
We are looking for a highly talented Software Support Engineer to join our unique team.
What’s in it for you?
Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D , HW and Application teams to make sure our tools function as designed.
Our Group: Adoption & Support
What you'll be doing:
- Function as a technical support Tier for SW issues
- Contain all field SW escalations that don’t require code changes
- Independently resolve customer complex issues by analyzing product and systematic issues (SW, IT, databases)
- Provide troubleshooting plans and technical solutions
- Reproduce customer issues, find root cause
- Proactively identify points of failure, and drive for resolution
- Involvement in new SW development
- Take part in SW development road map milestones, new features reviews and demos
- Provide support-related inputs to be included in next versions
- Participate in new products introduction
- On-site Projects:
- Perform new installations/SW upgrades
- Troubleshoot complex cases and support local teams.
- Support Infrastructure:
- Develop training programs for field engineers
- Proactively drive support-related features development
- Initiate Support-related Specs, improvements, utilities
- Document solutions, procedures, best known methods
What you should have?
- Excellent time management, decision making, prioritization and organization skills.
- Proven experience with Microsoft \Linux operating systems.
- Required education: Bachelor / master’s degree in computer science and / or engineering and/or other technical degree
Advantage: previous experience as Professional Services/Post Sales Engineer/Technical Account Manager
Advantage: experience in SW development / SW testing and integration
Who we are?
Applied Materials Israel is home to the Process Diagnostics and Control business unit (PDC). Based in Rehovot, we develop, manufacture and market cutting-edge machine learning and computer vision-based metrology and inspection products that are essential elements in wafer fabrication. By playing a significant role in enabling the production of the next generation of microchips, our expertise enables our customers to transform possibilities into reality.
Get ready to go hybrid!
Qualifications
Education:
Bachelor's Degree
Skills:
Certifications:
Languages:
Years of Experience:
4 - 7 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
