As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:
- Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
- Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
- Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.
As a Lead Product Manager, Billing & Payments, you will be part of the Pricing, Billing and Payments vertical at ShipBob and will own the charter for merchant and partner Billing. The billing team’s vision is to provide merchants with a more scalable, automated, and transparent invoicing capability; generate granular breakdown of each transaction, while maintaining secure and compliant products and processes, which can be customized based on the ShipBob’s Billing strategy. This will include improving accuracy, reliability, scalability, and automation of our Billing products. You will work with Merchants and SFN partners to identify gaps in their current billing experience and fix those by launching relevant features. You will also work closely with our internal stakeholders in Pricing, Finance, Engineering, and Data teams to ensure that our billing processes are automated and compliant.
This role is for someone who loves diving into the technical details while also driving the overall strategy. Success in this role will rely heavily on both technical prowess and the ability to influence a broad set of stakeholders. Scaling our platforms, unlocking innovation and driving efficiencies with our partners are key objectives for this role.
About You:
What you’ll do:
- Run the development and rollout of ShipBob’s Billing team.
- Scale our platforms, unlocking innovation and driving efficienices with our partners
- Collaborate closely with Engineering, Design, Product Marketing, Product Operations, Sales, Finance, and other cross-functional teams to achieve shared objectives.
- Help identify key initiatives to accelerate the product and break down initiatives into incremental releases that deliver business value.
- Guide research efforts to understand market needs and user pain points to inform product strategy and deliver solutions that meet customer needs.
- Leverage data and insights to influence new product development; define and track key performance metrics that measure success of products.
- Work with a scrum team of engineers - build a prioritized backlog, run agile ceremonies, and mitigate risks and blockers for the team.
- Keep stakeholders and customers informed of roadmap, milestones and risks.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table
- Bachelor’s degree in Computer Science or another relevant field
- Total experience of 9-12 years with at least 5 years of agile product management experience (or related experience).
- Established track record of delivering high-quality software products and consistently meeting milestones and business objectives.
- Experience building B2B products and the billing experience for customers.
- Exceptional problem-solving skills.
- Relentless user-centricity.
- Excellent oral and written communication skills, tailored for diverse global audiences.
- A systematic and data-oriented mindset.
- Ability to influence without authority.
- Comfortable with ambiguity.
- Exceptional resilience.
- A bias for action and willingness to tackle new obstacles.
- Experience with API development is a plus.
- E-commerce and retail/merchandising experience is a plus.
- Prior experience in B2B billing is critical. Start-up experience is a plus.
Reports to: VP, Product Management
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
At ShipBob, we’re looking to bring on board people who embody our core values:
- Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
- Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
- Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
- Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.
- Be Safety Minded. It’s not just talk; it’s the way you work.
About Us:
ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers.
As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
