We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth.
Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:
Aim High
Customer Focused
ONE Team
Candid and Caring
Challenging Fun
We are looking for a new colleague to join our team as Software Support Engineer
Your challenge
- Assist Ataccama customers in solving technical issues.
- Solve advanced analytic issues related to Ataccama products and their integration with supported third-party software.
- Answer how-to questions and suggest workarounds.
- Continuously expand your knowledge of Ataccama products and related third-party software, including – but not limited to – database management systems, identity, and access management providers, and web application servers.
- Leverage the knowledge you gain and contribute to our documentation and knowledge base.
- Analyze support requests and escalate product bugs, incidents, service requests, and new feature suggestions to product management.
- Work in close collaboration with a variety of teams within the company, including sales, account managers, consultants, and software engineers.
- Manage your day and prioritize tasks on your own.
- Periodically participate in on-call shifts to cover emergency requests for additional compensation (not mandatory).
Is this you?
- You have min. 2+ years of experience in a customer-facing technical role.
- You have strong interpersonal and communication skills while working with customers and internal team members.
- You have knowledge of SQL and relational databases, Linux, and Unix shell commands.
- You have algorithmic thinking and a troubleshooting mindset.
- Your English is excellent, both written and spoken.
- You have a strong sense of ownership and organizational skills.
- You can work under pressure.
You are familiar with or willing to learn these technologies:
- Secure connections, SSL certificates, SSO, LDAP
- XML, XSLT
- SOAP / REST / JSON
- BigData Systems - Snowflake, Databricks, Spark
- Cloud Services providers - AWS, Microsoft Azure
- Kubernetes, Grafana, ELK, Gitlab
- If you are experienced in Java or any programming language, that’s also a plus.
Company Tech Stack
- Backend: Java, Kotlin, Python, gRPC, REST & GraphQL
- Frontend: TypeScript, React/Vue, Apollo, Nx, MobX, Styled Components
- Observability: Prometheus, Grafana, Kibana
- Big data: Spark, Redshift, Snowflake
- Storage: Postgres, Elastic, Minio
- Infrastructure: GitLab CI/CD, Kubernetes, AWS, Azure
Work equipment
- Company laptop
- Company mobile phone + SIM card & package of mobile data
Perks & Benefits
- Long-Term Incentive Program
- "Bring Your Friend" referral program
- Flexible working hours & flexible working setup
- 25 days of vacation, 2 sick days, and 1 personal day for each calendar year with Ataccama (up to 5 in total)
- Flexipass or Multisport card (after finishing your probation period)
- Annual package for mental health support
- Shared company cards for free entrance to Prague Zoo & Botanical garden
- Company bikes, longboards, e-scooters
- Online company language courses
- Conference tickets to the best industry events of the year
- Online courses & company access to Udemy to hone your skills
- Company library, where you can even suggest the best educational books for us to order
- Kitchens stocked with fresh fruit and juice, teas, and the best coffee
While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.
