What makes us Qlik
Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 13 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating in over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!
The Technical Support Team
At Qlik, our support Technicians are our HEROES. That’s because our technicians do more than manage complex technical support cases they are determined, resilient and have an unshakable positive mindset. Our teamin APACconsists of more than 50support professionalsfrom multiple international backgrounds, who work and play closely together. We have a larger Global support team that we interact with daily, with locations in Spain, Sweden, Australia, Japan, USA, and India. We think you will love it here!
The technical support engineer role
Teamwork is important and we are looking for someone who’s up for collaborating. A buddy will be there for you at the start, and you’ll report into the team manager.
We will support you in your onboarding andtraining, andwe expect you to quickly take ownership of tasks. It won’t be long before you’re running your own assignments and making a real difference all by yourself. Prove yourself and you’ll find career progression will follow.
We’ll share ways of working and expect you to follow them, it’s all about keeping professional standards high and errors low, while delivering the best experience and outcomes for our customers.
How you will spend your time as our nextTechnical Support Engineer
- The Technical Support Engineer team member will provide a call, live chats, screen sharing, and ticket-based support to our customers.
- Troubleshoots customer submitted problems by working together with our customers in a collaborative manner.
- Keeps customers updated regularly with the current state of their tickets.
- Investigate customers’ current situation and desired end state understand our customers’ needs and problems.
- Provides world class customer experience by as delivering satisfaction to every case for every customer.
- Interact with customers, understanding their problems and needs.
- Seeks workarounds and communicates technical solutions to the customer.
- Remain current with the Qlik Data Analytics (QDA) product functions and features, and with related technologies in the QDA ecosystem.
- Reproduces customer problems in the lab.
- Assists in translating the customer problem into suitable technical terms for the R&D Support team to work on.
- Exhaust all efforts according to the working procedures before escalating a case.
- Maintain a shared knowledge base across the team by writing technical solution articles, documenting lessons learned from support cases.
- Keep case summaries on cases for escalations and continuity.
- Maintain coherent working procedures to reflect professional attitude and maintain efficiency.
You will be successful if
- You are resilient to a fast and ever-changing enterprise software environment
- You have a passion for analytics and technology
- You thrive in a multi-cultural environment
- You have excellent written and oral communication skills in English and Japanese
- You have strong service acumen in a business environment
- You have excellent time management and organizational skills
- You are proactive and resourceful
You will thrive if you
- You have a bachelor’s degree in IT or equivalent.
- Work experience of over 5 years in IT.
- You have a passion for analytics and technology
- You thrive in a multi-cultural environment
- You have excellent written and oral communication skills in English and Japanese
- You have strong service acumen in a business environment
- You have excellent time management and organizational skills
- You are proactive and resourceful
- You can methodically approach and solve technical problems
- You have excellent inter-personal skills
- You have a broad technical knowledge and experience
- You ae self-motivated to continuously learn new technologies
- You have the ability to handle high pressure situations
- You have some working knowledge of one or many of the following:
- Operating system (Windows, Linux, Mac)
- It Infrastructure components like Networking, Servers, Storage.
- Enterprise Business Application support.
- Databases: Oracle, SQL Server, DB2, Teradata, MySQL, PostgreSQL
The location for this role is/re:
About Qlik
Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s Equal Employment Opportunity Posters, including the EEO is The Law notice and the Pay Transparency Nondiscrimination Provision.
If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
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