Company Description
The future. It’s on you. You & Western Digital.
We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.
The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.
But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.
Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.
Job Description
- Act as a Focal person to interact with the customer on our product quality and to meet customers' expectations.
- Responsible in managing the integration of Dell ODMs & Factory Configuration centers and driving quality metrics to plan. And continue improving factory processes to achieve the WW best product quality
- Act as focal point in driving the quality metrics in the qualification period, sustaining and after sales service
- Manages customer engagements or quality processes by driving with internal cross-functional teams eg R&D, Factory, Service etc
- Generation the reports in the monthly cadence to drive customer improvements plan in the field return
- Be the main liaison with the customers' project initiatives and in driving on the ongoing plan to closure
Qualifications
- Minimum Bachelor Sc/Master degree in Engineering or related discipline
- Preferably possess 7 years or above in HDD /SSD /Semiconductor experience preferred.
- Strong Program Management skills required.
- Strong ability to understand customer specifications and requirements.
- Must be strong in advocating and communicating needs/priorities to others.
- Must possess strong interpersonal relationship
- Must be able to communicate effectively at multiple levels within an organization.
- Prefer experience with Dell ecosystems, subsystems, and arrays.
- Experience with large OEM accounts a plus
- The ideal individual must have proven ability to achieve results in a fast moving, dynamic environment.
- Ability to troubleshoot and analyze complex problems. Ability to multi-task and meet deadlines.
Additional Information
Because Western Digital thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution, we are committed to giving every qualified applicant and employee an equal opportunity. Western Digital does not discriminate against any applicant or employee based on their protected class status and complies with all federal and state laws against discrimination, harassment, and retaliation, as well as the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.
