Essential Functions & Responsibilities:
• Design and manage On-Prem enterprise software and platforms
• Manage and maintain Microsoft Office and Mac licenses
• Active Directory and Office 365 admiinistration
• SaaS applications configuration and support
• Primary point of contact for all software troubleshooting and support
• Coordinate events and troubleshoot with vendors for SaaS and local systems
• Manage vendor relationship and support contracts for deployed software.
• Maintain updated documentation to serve as a single source of truth for platform management, including
information on licensing, configuration, vendors, SLAs/support, set ups, etc.
• Assist with helpdesk support items, as applicable and assigned
• Backup Admin for on-premise storage systems and VMs
• Maintain and review applicable portions of departmental budget
• Utilize purchasing processes for approval, ordering, and payment of services and items
• Assist with accurate and timely upkeep of expense reports
Requirements:
• Passion for excellence, always looking to improve
• Deep understanding of the value of being part of a family that is unified for a greater cause
• Must have completed all steps of Connection Point within 60 days of hire
• Must be willing to work outside normal office hours for events and IT support needs
• Extensive knowledge and experience troubleshooting and maintaining SaaS and On-Prem software
• High proficiency in MacOSX and Office365 environments
• Experience supporting Mac, Mobile, and Windows
• Knowledge of technology, protocols, and security related to application configuration and maintenance
• Strong interpersonal & communications skills and teamwork abilities
• Outstanding analytical and problem-solving abilities
• Excellent time and project management abilities
• Experienced with basic project or work management software (i.e., Monday.com, etc.)
• Willingness to work occasionally outside normal business hours
Education & Experience:
• Minimum 5+ years exp. managing SaaS and On-Prem software
• 5+ years exp. providing customer troubleshooting and support of software applications
• Prior experience managing software licenses
• Microsoft Office Suite including Office365, SharePoint
• Azure Cloud experience required (includes Virtual Data Center, SSO/MFA, Cloud Infrastructure, Active
Directory)
• VM and Storage knowledge is preferred
Location:
Onsite, 5 days/week.
Schedule:
Sunday - Thursday.
Ideal Candidate:
They are looking for someone who has enterprise level platform management. Experience with Mac products; computers, ipads, iphones. Experience with remote management. They have an international office and they may have to remote manage. Experience with Microsoft platform; Azure, Active Directory, etc. experience with office licensing, setting up email accounts, setting up teams groups, license management for various applications. (application and configuration support).
This role will report to their IT and Data director.
