This is a Remote Position
Reports to: CEO
Direct Reports: None
Your Day to Day
The Account Manager at WebDevStudios will serve as the liaison between WebDevStudios and our clients. The Account Manager is part of a management team that helps oversee the delivery of services for project pods. The Account Manager maintains relationships with client stakeholders from sales throughout the life cycle of a project.
The Account Manager's core priority is working toward achieving our mission - client success is our success and owns the customer experience for all clients. The Account Manager will work daily to address client's needs and concerns as quickly and effectively as possible to develop and maintain strong partnerships and work toward client satisfaction. Account Managers here will typically work with multiple accounts varying in size, from smaller monthly retainer accounts to larger one-off project accounts.
Responsibilities:
Build and strengthen client relationships to achieve long-term partnerships - your goal is to retain and build our client accounts.
Act as the main point of contact in any circumstance relating to client concerns and needs - this means partnering with the project team when necessary to make swift executive decisions that will lead to client satisfaction.
Maintain accurate and up-to-date client business records, keeping track of any contract renewals, new project contracts with existing clients, addendums, etc.
Work with business development, project management, strategy, and engineering as needed - this means you are a team player and consider team success when making decisions.
Develop a knowledgeable understanding of WebDevStudios products and service offerings to better upsell and cross-sell to your existing clients.
Requirements:
You are experienced in a customer-facing role with a focus on client relationship management.
Ability to build trust with our clients to secure long-term relationships.
You have a proven track record of positive customer feedback.
You are effective at problem-solving, conflict resolution, and context-switching.
You are motivated by impact, whether it is achieved by creating client success, helping the team work through a challenge, or working with some of the most valued clients in the world.
You get things done while being proactive when possible to mitigate client concerns.
You can multitask and juggle several responsibilities simultaneously - this is important as you will be managing multiple accounts.
You have strong written and verbal communication skills - you are willing to jump on a meeting with a client to discuss challenges as they arise.
Excellent attention to detail and organizational skills.
Find Your Career at WebDevStudios
Here at WebDevStudios, we pride ourselves on being home to a smart, hardworking, and dedicated group of individuals, and we’re always looking to grow!
Even though we work all over the country, we’re a close and collaborative team that is passionate about building solutions that help people and organizations maximize their exposure online in the most efficient, streamlined and beautiful ways possible.
Join our amazing company!
Being part of WebDevStudios means more than just having a job. We strive to foster passion, creativity, innovation, and pride in what we accomplish every day. We look to our employees to show us where they really shine and put each individual’s skills and interests at the forefront of our projects.
We could not accomplish what we do daily without our employees and the wonderful jobs they perform. They are our most valuable resource. We recognize that when you love what you do, your best self-shines through.
Qualities that Matter for Our Team
A positive attitude, a good work ethic, and enjoy helping others.
Be a supportive team member and leader.
Be candid and respectful.
Not afraid to ask for help, teachable, a quick study, and have the ability to be flexible when “stuff happens.”
Understand deadlines and can complete a variety of tasks throughout the week.
Willing to participate in company-paid training courses to further their skills.
Excited about contributing back to open-source technologies.
Comfortable communicating via Slack and participating in video calls with their team while working remotely.
Oh, The Benefits!
We know the value in supporting your holistic well-being, and we make sure our benefits package reflects our commitment to our staff.
100% Paid Medical (US only)
Paid Sick Leave
Unlimited Flex Time
Generous Paid Time Off
Work From Anywhere
401(k) + Employer Match (US only)
Continuing Education
Parental Leave
Annual Company Retreat
Read more about working at WDS on our website.
