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Job Category
Software Engineering
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Business Technology connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. BT’s scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work.
We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We are Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably.
Description:
Have you mastered the balance between creativity and technology? The IT Systems Engineer is responsible for line of business support on complex Enterprise Application implementations. The Systems Engineer will be the primary technical and process guide in their service area and will work in collaboration with developers, business partners, and other technology teams that impact their end to end business process area of expertise. Daily activities will include, but are not limited to, resolving technical and functional support issues, performing trend analysis and identifying enhancements to reduce recurring requests, and collaborating with development teams to improve the design of new functionality. The successful candidate must be agile and able to handle multiple priorities.
Responsibilities:
- Understands all aspects of Enterprise application configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
- You must have a tried foundation in any one of the programming languages.
- You will be responsible for debugging complex code, reviewing technical design, implementing of monitoring systems, building automation, and deploying to production.
- You must provide guidance on the system governance, APIs, profiles, and security model.
- Maintains updated system documentation and Salesforce policies/procedures
- Actively transfers knowledge throughout the organization, leads knowledge transition sessions, and mentors junior staff and new hires
- Stay updated with Salesforce's technological advancements to improve the current processes.
- Work with multi-functional teams to identify technology modifications that will affect business processes.
- Provides support for all system/service components, including installation, configuration, and maintenance
- Partner with various teams to implement new functionality via Agile-based processes; activities include service planning, configuration, operational readiness assessments, run list reviews, and code deployments
- Handles tasks and projects in a fast-paced environment, driving all issues to resolution with a proven focus on customer satisfaction and efficient task execution
- Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and organizational change controls.
Required Skills:
- 5 to 7 years of development and support of enterprise applications aligned to a business unit or platform, handling all aspects including case management and platform maintenance
- A related technical degree required
- Good Knowledge of the SDLC and Agile Software development
- Good knowledge of the Software-as-a-Service (SaaS) model and concepts
- Experience with sandbox and production deployments
- Experience with database concepts and data modeling capabilities
- Demonstrable ability to lead overall business initiative or several components of a large, complex project with direct experience in Agile and Scrum;
- Good project management skills with the ability to prioritize multiple projects/tasks across various user groups
- Must be a self-starter and Salesforce enthusiast who flourishes working in a fast-paced environment
- Solid teammate with a great attitude and customer focus
- Familiarity with SOX protocols, Organizational Change, and Release Management principles and processes
Salesforce Platform:
- 5 to 7 years previous Salesforce application development or support with a minimum 300-seat environment handling all aspects of CRM, case management, and platform maintenance
- Experience programming in Triggers, Apex Code, and Visualforce Pages
- Experience with Java , C++ , Ruby or Python
- Experience Object Oriented design and programming, and MVC
- Experience of HTML, CSS, and Javascript (JS)
- Experience with Salesforce developer toolkit including Flows, SFDX, Event Monitoring, and Data Loss Prevention
- Good knowledge of Salesforce's Web Services, SOQL, SOSL, and security model
- Understanding of standard processes regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing standard processes
- Minimum of 3 SFDC Certifications with at least one developer certification on the Force.com platform
Desired Skills: (Common)
- Experience working with Tableau dashboards
- Experience in the Public Sector domain
- Experience building Mulesoft integrations and APIs
- Slack development would be an excellent addition.
- Experience with the Salesforce ecosystem and products
- Experience with Experience Cloud
U.S. citizenship (U.S. born or naturalized; no dual citizenship) required. Agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government.
In office (Atlanta, GA, Dallas, TX or Indianapolis, IN) expectations are 10 days/a quarter to support customers and/or collaborate with their teams
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce does not accept unsolicited headhunter and agency resumes.Salesforce will not pay any third-party agency or company that does not have a signed agreement withSalesforce.
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