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Job Category
Software Engineering
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Salesforce Industries Cloud is looking for a Senior Manager of Software Engineering to lead an Infrastructure Engineering team for one of the world's largest and most trusted cloud platforms. We need a technically strong, energetic, highly collaborative, and passionate leader to lead our DevOps team!
The successful leader will have a strong engineering background, and be a hands-on leader when needed with a command of DevOps, including Public Cloud, incident response, application analytics, and 24X7 monitoring & support.
You will be required to work closely with the Development, Quality, Performance, and Support teams and support multiple sub-clouds within the Industries vertical. The candidate must be a self-starter and possess excellent analytical skills. Must possess the ability to work in an agile environment. Passion for security, availability, and prior experience working at or closely with CRM and Cloud Service Providers is a major plus.
Your Impact
- Drive the execution and delivery of features by collaborating with many multi-functional teams, architects, product owners, and engineer
- Make critical decisions that contribute to the success of the product
- Proactive in foreseeing issues and resolving them before they happen
- Daily management of stand-ups as the Scrum Master for engineering teams
- Partner with PO to align with objectives, priorities, tradeoffs, and risk
- Ensuring teams have clear priorities and adequate resources
- Empowering the delivery team to self-coordinate
- Be a multiplier and have a passion for team and team members’ success
- Providing technical guidance, career development, and mentoring to team members
- Maintaining high morale and motivating the delivery team to go above and beyond
- Vocally advocating for technical excellence and helping the teams make good decisions
- Participating in architecture discussions and planning
- Participating in multi-functional coordination, planning, and reviews with leads from other engineering teams
- Maintaining and encouraging our culture by interviewing and hiring only the most qualified individuals
- Occasionally chipping into development tasks such as coding and feature verifications to assist teams with release commitments, to gain an understanding of the deeply technical product as well as to keep your technical skills sharp
Minimum Requirements
- BS or MS in Computer Science, a related field, or equivalent experience
- 10+ years of experience with large-scale, high-volume SaaS, PaaS, or other cloud provider environments.
- 5+ years leading teams of software and DevOps engineers
- Operational experience at scale - designing and operating highly available, scalable, and fault-tolerant systems using best-of-breed technologies like containers, APIs, Data Platform, etc.
- Experience designing, building, and maintaining infrastructure; Site Reliability Engineering; Availability, 24x7 on-call support
- Excellent written and verbal communication, able to collaborate and rally support
- Comfortable leading discussions with upper management and have experience tailoring the level of technical details to suit the audience
Preferred Requirements
- Strong knowledge of Salesforce product and platform features, capabilities, and best use of it
- Able to articulate the importance and value of Governance to Business and IT executives
- A good understanding of enterprise architecture principles is strongly preferred
- Ability to quickly grasp and distinctly explain technological and business concepts
- Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success
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