Customer Success Manager

Shipfusion Inc • Full-time • Carol Stream, IL, United States • 9m ago

Job Description

Description:

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!

The Opportunity:

We are looking for a highly motivated Customer Success Manager to join our Customer Success team! Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion’s clients.

In this role you will…

Provide Shipfusion onboarding and continued education/training throughout lifecycle
Assist with initial Shopify integrations within the onboarding process
Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
Work alongside the sales team to provide product demonstrations to prospective clients
Help strategize with customers on how to optimize the Shipfusion portal
Handle incoming chat, support tickets and email interaction with Shipfusion’s clients
Managing customer projects through our proprietary customer portal
Be able to succeed in a high pressure, young and entrepreneurial environment.

Requirements:

4+ years of account management, or project management experience
Excellent technology skills including advance usage of microsoft excel
Have the ability to handle large logistical projects
Strong communication and client management skills
Strong knowledge of technology and facility in adopting and teaching new technical workflows
Desire to work in a fast-paced, tech-oriented, startup culture

Benefits: