Ross Downing Auto Group
Service BDC Customer Care Representative
Job Description: Ross Downing is seeking a dependable representative for our Business Development call center. This person will be the liaison between our company and its current/ potential customers. This role will highlight the continuation of customer satisfaction throughout our dealership. See below for details:
Available shifts:
(I) 7:30-4:30
(II) 8:00-5:00
(III)8:30-5:30
(IV)9:00-6:00
Part Time opportunities available as well*
Responsibilities:
· Answer customer care phone calls, emails, and internet inquiries.
· Make outbound calls to create new business or maintain loyal business.
· Set at minimum 20 appointments per day.
· Keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken.
· Build customer relationships and advise customers on services.
· Direct calls to appropriate individuals and departments.
· Enter data through multiple software programs including XTime, DealerTrack, Vin Solutions, GM Global, Microsoft Teams, and warranty companies.
· Meet daily and monthly goals (inbound & outbound calls, scheduling)
· Learn, reference, and apply product knowledge information to assist customers.
· Strategically assist in curating a schedule for Service Advisors.
· Assist in obtaining and assigning loaner vehicles to customers for all Ross Downing Automotive facilities.
· Complete multiple retention lists and manufacturer campaigns to maintain customer relationships.
· Update customer records as needed.
· Provide excellent customer experience.
Preferred Qualifications:
· Microsoft office proficient.
· Ability to type 60 words per minute.
· Ability to maintain professionalism through phone contact.
· Customer Service background.
· Strong communication skills.
· Must be able to pass a background check.
Starting Pay: $11-$12 per hour plus bonus opportunities.