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Job Category
Customer Success
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The Data Cloud Practice Architect Lead is a demonstrated thought leader in technical and/or functional aspects of customer and partner engagements that lead to the successful delivery of Salesforce Data Cloud Projects.
The Data Cloud Practice Architect Lead plays the critical role for setting customers up for success by prescriptively helping to shape and then lead the project teams within the Salesforce Data Cloud space. This role also provides the Professional Services team with subject matter expertise related to the proposed solution and client needs in order to ensure successful project delivery. This includes helping to identify and proactively manage risk areas and ensuring issues are seen through to complete resolution as it relates to Salesforce Data Cloud implementations. Will have the ability to configure and drive solutions, while mentoring the project team to meet the customer’s business and technical requirements.
This role will include a billable component to deliver Data Cloud implementations at our most strategic customers, leading Proofs-of-technology or MVP implementations, developing best practices within the Data Cloud community, development of shared assets and strategic alignment on global initiatives, and innovation that drives more efficient implementations.
Responsibilities
- Serve as the Subject Matter Expert for Salesforce Data Cloud
- When engaged with customers, assist with team leadership and help/exceed goals and metrics while providing insight to Salesforce Data Cloud best practices
- Lead mentorship programs to help scale Salesforce Data Cloud technical and functional knowledge within Delivery Services
- Coordinate monthly practice meetings to encourage and share knowledge with members of the team
- Engage in continued, self directed professional growth and development
- Deliver high client satisfaction (CSAT) by ensuring value is realized through each engagement
- Positively impact internal and external initiatives across Services, Support, Enablement, Alliances and TMP
- Align closely with Account and Services Sales teams and partner in pre-sales activities such as scoping, engagement plan development and project staffing
- Manage multiple strategic clients simultaneously to meet 50% billable target
- Inspire people to do the best work of their careers by being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work
- Recognized as a valuable and trusted advisor by our customers and other members of Salesforce CDP community and continue to build a reputation for excellence in professional services
- Collaborate with the Go-to-Market Team to drive continued growth of services
Preferred Qualifications and Skills:
- BA/BS degree or foreign equivalent
- Relevant Salesforce Data Cloud platform experience or equivalent Customer Data Platform/Management (Custom CDP Solutions, SaaS CDP Solutions such as Tealium AudienceStream, Adobe AEP, Segment, Arm Treasure Data, BlueShift, SessionM, RedPoint etc.) experience preferred
- Experience with data management, data transformation, ETL, preferably using cloud-based tools/infrastructure
- Relevant Salesforce experience in Sales & Service Cloud as well as Marketing Cloud, related certifications is a plus (Marketing Cloud Consultant, Administrator, Advanced Administrator, Service Cloud Consultant, Sales Cloud Consultant, etc.)
- Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
- Ability to work independently and be a self-starter
- Comfort and ability to learn new technologies quickly & thoroughly
- Specializes in gathering and analyzing information related to data integration, subscriber management, and identify resolution
- Excellent analytical & problem solving skills
- Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
- Travel to client site (up to 50%)
- Knowledge of Data Governance and Data Privacy concepts and regulations a plus
Leadership Qualities:
- PASSION: Passionate about Customer Success
- BEGINNER'S MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
- LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
- STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
- TEAM PLAYER: Proficient at collaboration and working with members of a team
- URGENCY: Ability to move fast and drive business value and results
- TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
- ADAPTABLE: Excels in high levels of uncertainty and change
- COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce does not accept unsolicited headhunter and agency resumes.Salesforce will not pay any third-party agency or company that does not have a signed agreement withSalesforce.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $174,900 to $276,800.For Colorado-based roles, the base salary hiring range for this position is $159,100 to $230,700.For Washington-based roles, the base salary hiring range for this position is $159,100 to $253,700.For California-based roles, the base salary hiring range for this position is $174,900 to $276,800.For Hawaii-based roles, the base salary hiring range for this position is $159,100 to $230,700.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
