At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
Sr. DevOps Engineer
Richardson, TX Office
For our world leading CX cloud customer experience platform, we are looking for a seasoned and dynamic Senior DevOps engineer. You shall work with our global teams in an Agile environment as a technology leader to plan, maintain, and enhance our CI/CD processes. You’ll be managing the cloud infrastructure and develop automation across multiple CX products.
CX WFO provides a unified suite of applications enabling organizations to improve call center agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff.
Responsibilities
- Enhance, maintain and monitor our multi-region, large scale AWS infrastructure.
- Develop automation and tools for CI/CD and general enhancements of development processes.
- Performing ongoing maintenance and upgrades (Production & non-production)
- Identifying, researching, and prototyping new technologies to improve DevOps processes.
- Teach and mentor other engineers on DevOps best practices.
- Collaborate with both local and remote teams in different geographical locations.
Requirements
- At least five years of hands-on DevOps experience
- Expert-level AWS development and solution architecture capabilities
- Experience with programming language Bash/Python/Groovy
- Hands-on implementation of Continuous Integration and Continuous Delivery in complex cloud-native products.
- Advanced Linux system administration skills
- Strong problem-solving skills, able to work both collaboratively and independently.
- Excellent communication skills, adept at explaining technical concepts to varied audiences.
It would be very NICE to have:
- Windows system administration
- Experience with monitoring and log analysis tools
Education
Computer Science BSc/BA degree or equivalent experience.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
