About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
**Remote within the United States**
We are currently seeking a Senior Director, Site Reliability Engineering to build our Site Reliability Engineering Product Reliability Teams as we support and manage our global cloud platform infrastructure. These teams will be multi-skilled SRE, embedded in our product engineering teams and driving enduring availability and scalable reliability. Zscaler's cloud platform is one of the world's largest private clouds delivering Security-as-a-Service to the world's leading enterprise companies.
You will have the opportunity to learn and challenge yourself technically working in a complex technical environment.
Job Description
- You will lead a number of geographically dispersed embedded SRE teams who will work hand in hand with product engineering teams. Those teams will ensure products are built to provide enduring availability and scalable reliability as well as:
- True observability within the product
- High Fidelity and low frequency alerting associated with availability issues
- Low touch operational automation services across the Zscaler stack which provides predictable and scalable results and removes humans from many interactions with the cloud
- Standardized low touch patching, capacity implementation, and operationalization to allow for seamless scalability and world class Reliability
- AI/ML capabilities to improve speed of implementation and adoption
- You will be responsible for building embedded SRE capabilities across the Zscaler product lines
- Deep experience in driving SRE principles in product design and build
- Deep expertise in building Infrastructure as a Service to deliver repeatable outcomes with rapid deployment of services
- Be a forcing factor within the organization as we transform to a world leading SRE organization
- Take the lead in driving organizational excellence by building scalable process frameworks.
- Provide vision, leadership and direction to the team to ensure high performance and fast delivery of team objectives
- Bring your passion for, and experience in, SRE to collaborate with the wider SRE organization and engineering teams leadership to ensure SRE is a driving force in allowing the company to scale.
- Working with product teams, ensure new services and iterations of existing services are built for reliability, scalability and ease of operations.
- Build technical training capabilities to ensure the SRE organization is a destination for people in their career while providing a continuous learning culture.
- Support and troubleshoot multiple large-scale distributed software applications and networks
- Champion best practices for reliability within Engineering Department
Qualifications
- Highly experienced in the culture of SRE in comparable technology environments.
- Demonstrable experience in building large scale operational tooling for Cloud Operations or SRE organizations
- Demonstrable experience in building world class SRE teams.
- Strong communication and interpersonal skills
- Decisiveness and ability to make sound judgments under pressure
- Problem-solving and analytical skills
- Execution focus and proven track record of timely and impactful deliveries
- Demonstrable experience in building organizational strategies and ensuring it aligns with company strategies.
- Demonstrable experience in driving automation first environments with the ability to build tooling and automations at scale.
- Demonstrable experience in leading high performing and geographically dispersed teams
- Bachelor's degree in Computer Science, a related technical field involving computer systems engineering, or equivalent practical experience.
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By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
