Come Build a Better Financial Future for all Canadians
At Neo, we’re building a more rewarding financial experience for all Canadians.
Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.
From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.
Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.
LinkedIn’s Top Startup in Canada for 2022 and 2023
Top-ranked mobile apps and credit cards
Canada’s top-rated credit card
Team of 700+ people
1M+ customers in 3 years
11K+ retail partners
High Performance at Neo
We recruit, hire, and build our company culture around these attributes:
Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.
Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.
Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.
The Role
As an Account Manager on the Partnerships team, you will promote the power of Neo to help retail brands (small and large) reach new customers, grow sales and achieve better business outcomes. You are the day-to-day contact for our merchant partners and are responsible for driving higher adoption and success, educating owners and staff on best practices that enable them to leverage Neo to the fullest extent. Beyond the day-to-day, you will be supporting our merchant partners to think about how we can partner together to drive customer acquisition and spend. Don’t worry, we will train you on how to master communication and relationship management!
What you'll be Doing
Develop and manage value-based relationships with a portfolio of merchant partner accounts
Create and maintain, in collaboration with your accounts, success plans as the blueprint for achieving growth goals
Drive higher adoption rates, and educate owners on best practices that enable them to leverage Neo to the fullest extent
Perform regular weekly, monthly and quarterly reviews with merchant partners on goals, obstacles, insights and opportunities
Collaborate with other Neo teams such as sales, marketing, support, creative, etc. to deliver a world class experience with Neo
Identify opportunities to cross-sell and up-sell merchants on additional growth opportunities with Neo
Inspire your merchants to think strategically about how our platform can support their business needs
Understand the merchant and how our solutions can bring value to them and build stronger engagement and intelligence with their customers
Escalate where needed, and follow-up promptly to ensure merchant expectations are exceeded
Who we’re Looking for
Bachelor’s degree preferred but not required
2+ years of experience in customer success, sales, marketing, business development, consulting, account management, or similar role
Proven ability to work in a high energy and fast paced environment with cross-functional teams
Startup or SaaS background from a fast-growing company preferred
Excellent communication, time management, organizational, and problem-solving skills
Ability to sell ideas, concepts and have a drive to innovate
Professional presence, presentation and public speaking skills
Ownership and team-based mentality
Working at Neo
Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.
The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.
We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.
Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don’t get hung up on job titles or hierarchy — we’re focused on doing what it takes to accomplish our mission.
Check out these videos from our employees to learn more about Working at Neo.
Apply with Us
We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.
