About Dialpad
Work Beautifully
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team
Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. This team works closely with developers, designers, and stakeholders to help identify and fix any issues or defects in the software. The QA team's primary objective is to deliver a high-quality, reliable, and user-friendly product to end-users.
Your role
As an Associate QA Engineer I, your role primarily involves ensuring the quality and validation of the functionality, and workflows of the Dialpad Product vertical . Your responsibilities will include test creation. execution, functional testing , bug reporting and tracking. The role also expects collaboration and communication with the global teams both internal and cross functional.
This position reports to our Functional QA Manager/s and will be based in our Bangalore, India Office. This is a Hybrid work position and will involve working with the Team, in an office setting at Bangalore, India
What you’ll do
Test Planning and Execution:
- Assist in the creation of test plans based on project specifications.
- Execute manual test cases to ensure the quality and functionality of Dialpad products.
Bug Tracking and Reporting:
- Identify and document software defects with clear and concise details.
- Work closely with developers to ensure timely resolution of identified issues.
Regression Testing:
- Conduct regression testing to ensure that new features and enhancements do not adversely impact existing functionality.
Collaboration:
- Collaborate with cross-functional teams, including developers and product managers, to understand project requirements and deliver high-quality software.
Documentation:
- Create and maintain comprehensive test documentation, including test cases, test scripts, and test reports.
Skills you’ll bring
Educational Background:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Technical Skills:
- Basic understanding of software testing concepts.
- Familiarity with manual testing processes and methodologies.
Communication Skills:
- Strong verbal and written communication skills.
- Ability to articulate issues and provide clear and concise reports.
Team Player:
- Ability to work collaboratively in a team environment.
- Willingness to learn and adapt to new technologies.
Attention to Detail:
- Exceptional attention to detail and a passion for delivering high-quality software.
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
