About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Description
We are seeking an experienced Education Services SRE to join our Platform Training team. The ideal candidate will be responsible for ensuring the reliability, scalability, and performance of our Education Lab systems, as well as providing technical support to our students, instructors and training partners. You will work closely with our education and engineering teams to ensure that our systems meet the needs of our users and are continuously improved. You will also be responsible for automation of Education Lab cloud environment, ensuring the scalability for setting up and tearing down of on lab environment for conducting multiple concurrent classes globally.
Key Responsibilities:
- Ensure the reliability, scalability, and performance of our Education Lab systems
- Monitor and troubleshoot issues that arise while setting up and during ongoing lab training classes including identifying root causes and implementing long-term fixes
- Develop and maintain monitoring tools to detect and diagnose issues quickly
- Work closely with software engineers to ensure that our systems are reliable, scalable, and performant
- Collaborate with education team to understand the needs of students and instructors and ensure that the lab environment meets those needs
- Implement and maintain security best practices to ensure the safety of our systems and data
- Provide technical support to our students, instructors and training partners as needed
- Develop and maintain documentation of our systems and processes
- Continuously improve our systems to meet the evolving needs of our users
Qualifications
- Bachelor's degree in Computer Science or related field
- 5-10y years of experience in SRE roles or related field
- Strong understanding of networking concepts, including TCP/IP, DNS, and load balancing
- Experience with configuration management tools, such as Ansible or Puppet
- Familiarity with cloud computing platforms, such as AWS, Azure or GCP
- Experience with monitoring and logging tools, such as Nagios or ELK
- Ability to program (structured and OOP) using one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript
- Experience with distributed storage technologies such as NFS, HDFS, Ceph, and Amazon S3, as well as dynamic resource management frameworks (Apache Mesos, Kubernetes, Yarn)
- Excellent problem-solving skills and attention to detail
- Ability to work independently and collaboratively as part of a team
- Strong written and verbal communication skills
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
