About Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
The Sr. Manager, Application Engineering – Salesforce has accountability for the design, implementation, and support of the salesforce application and other integrated technologies like Impartner, Zinfi, Salesforce CPQ and Salesforce communities. You will work closely with our internal business partners that is and not limited to Sales Operations, Channels, Deal Desk, Business Development to deliver solutions that solve business problems and act as the development team leader for other IT resources. To be successful, you must have the ability to effectively coach and manage individual contributors.
Responsibilities:
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Responsible for the planning, development and delivery of salesforce requests.
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Leverage in-depth knowledge of Salesforce in the overall design of sales automation systems
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Leverages knowledge and expertise integrating Salesforce with ERP and other applications
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Partners with business and IT peers globally to understand and solve complex problems with sustainable, resilient, and supportable solutions
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Collaborate with business analysts, project managers and business partners to build technology enablement roadmaps including timelines.
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Identifies opportunities to leverage data captured from systems to leverage in other areas of the organization
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Provides thought leadership in best practices and new technologies. Investigates and stays on top of trends to support new technology needs
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Provides technical leadership and guidance for new software selection including development of RFP, review, and evaluation of commercial software solutions
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Leads mid-large sized projects as needed
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Leads proof of concepts and technology evaluation through final recommendation, including hands-on execution where needed
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Works with business partners to build metrics and supporting dashboards and reporting
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Manages the work efforts of individual contributors with responsibility for coaching and performance management as well as career development planning
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Provides motivation and guidance to development teams during the systems development life cycle
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Leads IT process improvement efforts and participates in team development activities
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Manages stakeholder relationships, expectations, and facilitates open communication channels
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Evaluates 3rd party applications that can be used to enhance platform
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Other duties as assigned.
Qualifications:
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Bachelor’s degree in a related field. Graduate coursework is desirable.
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Minimum of 10 years of CRM experience with responsibility for results, including costs and methods.
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Experience leading multiple Salesforce Sales and Service Cloud implementations integrated with ERP platforms (SAP, Oracle, etc.).
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Experience with Salesforce Customer and Partner Communities preferred
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Experience with Salesforce CPQ a plus
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Proven ability to design and optimize business processes and integrate business processes across disparate systems
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Salesforce JavaScript/ PD2/Architect Certification preferred
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Demonstrated ability to work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
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Demonstrated experience in determining the best use of resources to meet goals of assignments received in the form of objectives.
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Able to lead cooperative efforts among members of project teams, including on/off-shore delivery
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Ability to work effectively with a variety of stakeholders across multiple functions
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Able to follow processes and operational policies in selecting methods and techniques for obtaining solutions.
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Able to develop and administer schedules and establish performance requirements
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Able to provide guidance to team within the latitude of established company policies
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Experience with advising team members on how to meet schedules and/or resolve technical problems
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
