At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
Sr. Software Engineer - Data Team
Location: Salt Lake City, UT
The Sr. Software Engineer designs, develops, tests and maintains the NICE CXone software platform. Key responsibilities include all tiers of the NICE CXone technology, including (but not limited to) design and development of NICE CXone products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Sr. Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems.
As a Sr. Software Engineer, a Typical Day Might Include the Following:
- Work as a member of an agile team to enhance and improve software.
- Design and present projects to improve current process and overall platform.
- Code and test projects.
- Create automation to ensure quality.
- Deliver high quality, sustainable, maintainable code.
- Manage time effectively working on one or more concurrent projects.
- Attend meetings and training as required.
- Works with system analysts and product management for the successful completion of a project.
- Leads team or mentors other developers as needed.
- Provides critical technical capabilities to the team and evangelizes those skills to others.
- Functions as a Technical or Team Lead as needed.
- Follow established department procedures, policies, and processes.
To Land This Gig You'll Need:
- Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
- 7+ years experience in software development
- Well established technical problem-solving skills.
- Experience with Python, C#, .NET, SQL
- Experience building and maintaining AWS based microservices
- Excellent communication skills
- Excellent decision-making skills Working knowledge of unit testing
- Working knowledge of common design patterns
- Working knowledge of object oriented software design
- Team Player
- Desire to work in a fast-paced environment
Bonus Experience:
- Experience with Kafka and SCALA
- Experience with Mongo or Dynamo DB (or equivalent DB system)
- Experience with Rest/Web Sockets/GRPC
- Experience with Jira
- Experience with automation/testing tools
- Experience with/knowledge of agile development processes
- Experience(s) as a technical or team lead or equivalent experience
- Experience with telecommunications/telephony
- Experience with call centers
- Experience working in a CI/CD Environment
About the Team:
The Data team drives the core data structures for the CX - ACD(Automatic Call Distributor) reporting systems. This team focuses on ensuring the Data Lake and Data Warehousing systems contain the necessary data and structures via a multitude of methods. Thisincludes ETL jobs, SQL procs, refinery code, data streams and anything that helps ensure the “big data” component of our system. Team members get to become extremely knowledgeable on all the core data components and work directly with our reporting teams to ensure we always have the most up to date calculations and data algorithms. Any developer looking for opportunities to drive “big data” decisions or for a team that invests in new technologies then this is the team for you.
ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXone provides the world’s #1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
