At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
As a Professional Services Engineer, you will work as a member of our Services team to configure and build customizations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps.
Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager. There may be a need for some customizations that includes integration with customer websites and other 3rd party systems.
Qualifications and Requirements
2-6 years of experience with:
- Excellent Troubleshooting and Debugging skills on SaaS Applications.
- Excellent knowledge of HTTP requests
- Deep understanding of modern authentication standards
- oAuth2
- OIDC
- SAML
- SCIM
- Knowledge about SSO patterns
- Deep understanding of browser security
- Good understanding of HTML
- Good understanding of vanilla JavaScript
- Ability to read API documentation and implement proof of concepts based on those
- Good verbal skills for communicating with customers and with peers during design and code reviews
- Quick learner & adaptable to change
- Ability to assume independent assignments
- Excellent problem-solving skills
- Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide
- Product knowledge and ability to adapt previous integrations to meet customer’s requests
- Ability to work during US daytime (if needed)
- Bachelor’s degree or equivalent experience in a high-level environment.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
