It’s about more than the right fit. We’re looking for the right connection.
At Nextiva, it’s our team members that make Nextiva a great place to work. Nexties are smart, driven, and the best in class at what they do. We’re changing the game in the software industry with the first of its kind, conversation-centric work hub that unifies team collaboration, customer management & engagement in ONE single application.
Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Who are we?
Nextiva was founded in 2006 on Amazing Service. That’s not a tagline — it’s our not-so-secret advantage no one else can beat. With more than 100,000 business customers and over $250M ARR, Goldman Sachs Asset Management invested $200M in 2021 to help us accelerate our innovations redefining how companies communicate with their customers by connecting all their communication channels with business apps, AI, and automation on a single platform to run their business.
Who are we looking for?
Have you ever wanted to be an integral part of a product that millions of users will use worldwide? Are you passionate about designing and building the next gen customer journey platform that businesses of all size can use to engage with their customers? If yes, we would love to connect with you.
We are the Nextiva Communications Business Unit responsible for delivering mission-critical software that businesses can rely on to run their business and engage with their customers.
As the Director of Engineering for Client Experiences, you will play a pivotal role in building resilient, highly scalable, highly available and highly performant services that leverage state of the art technologies to deliver the next gen clients for customer engagement. We have a broad set of technology areas that encompass the entire footprint of Desktop, Web, and Mobile clients that our customers depend on. This is a unique opportunity to be part of a dynamic team culture that encourages learning, collaboration, and making bold bets.
In this role, you will deliver an amazing impact to our business and community with solid innovation and cutting-edge technology. You should have a passion for people management, strong architectural and operational knowledge for internet scale systems, and obsession for customer experience.
Key Responsibilities:
- Responsible for technology, architecture, engineering, and operations for Nextiva’s Communication Client experiences: including Desktop, Web and Mobile
- Build and manage multiple full-stack execution units with engineering capabilities to run a world-class client development organization.
- Partner with peers in Product Management to drive hypothesis driven product development with agile development practices.
- Key is to understand hypothesis, build, succeed (or fail fast), learn, and iterate.
- Responsible to build trustworthy (secure, reliable, and compliant) and supportable (scalable, ease of debugging, extensible)
- Act as an active and dedicated coach, model our company values for the team, while creating an inclusive, fun, and supportive environment where every employee can be and do their best.
- Dig into technical details while managing the bigger picture of product delivery. Drive an engineering rhythm so that the team operates at a high level, knowledge is shared appropriately, and smooth execution is facilitated.
- Spend a part of your time being hands on with the architecture and code your team builds and ensure the right quality.
- Work with the leadership team to define success metrics and drive strategy initiatives and provide thought leadership.
- Be a keen representative of the Nextiva culture and leadership principles and have a positive impact on team morale and work environment.
- A desire to learn, a tendency to embrace challenges, persist in the face of adversity, see failures as essential to learning, find lessons and inspiration in the success of others.
Qualifications:
- Bachelor’s degree in Computer Science or related field, or equivalent work experience
- 10+ years of software engineering work experience, including hands-on technical management building holistic web-based software solution, API design, and interactions between servers and clients.
- 5+ years’ experience coding in one of the following languages: C++, JS, Java, Python and/or PHP
- Knowledge of real time Communication protocols like webRTC and/or SIP
- Work closely with our PM and design teams to define feature specifications and build the next generation of products leveraging frameworks such as React & React Native
- Full stack web/mobile application development with a variety of coding languages
- Be both highly technical and an effective people manager.
- Be a subject matter expert in a product domain.
- Lead teams that deliver on multiple projects of increasing dependencies in an ambiguous or high-impact area
- Work with your team and cross functional partners to define and influence strategy.
- Drive roadmap creation and execution
- Collaborate with various functions, drive engineering initiatives, and have an impact at an organizational level.
- Lead and participate in technical design.
- Measure the impact of your team and set clear expectations and goals.
- Work effectively with cross functional partners and stakeholders to set and achieve optimal outcomes.
- Partner with leadership to influence and drive org design, contribution, and prioritization.
#LI-SS1 #LI-Hybrid
