Manager of Account Management
What we need
FLEETCOR is currently looking to hire a Manager of Account Management within our NA Fuel line of business located in Nashville, TN. We are looking for a Manager who thrives on maintaining, nurturing, and growing our existing client relationships while building and mentoring successful account managers. In this role, you will oversee a team that delivers a best-in-class customer experience through strategic management of customer accounts. The Manager of Account Management provides support for Account Managers who are providing excellent customer service, cross-selling our services, and technical assistance, as well as general relationship management to some of our top clients. This team is responsible for identifying opportunities to enhance service while generating income and is expected to be proactive in identifying current and future client needs. The Manager of Account Management is expected to have a complete knowledge base on all assigned clients utilizing various reports to track trends. The Manager should be able to present confidently and clearly in front of clients, peers, and other members of Leadership. The Manager of Account Management will report directly to the Senior Manager of Operations and regularly collaborate with various departments.
How We Work
As a Manager of Account Management, you will be expected to work in a hybrid environment. This includes an in-office environment as well as a defined, quiet, remote workspace. FLEETCOR will set you up for success by providing:
• Assigned workspace in Nashville, TN
• Company-issued equipment
• Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
• Building and maintaining lasting client relationships, which includes knowledge of accounts, including essential contacts, account preferences, and client production trends alongside the team of account managers
• Being responsible for managing client communications, conflict resolution, and compliance with client deliverables and revenue
• Maintaining a high level of collaboration with all internal departments to ensure account success
• Setting strategy and effective execution of activities to drive account retention and growth
• Monitoring and managing all key performance indicators for the team and the customers
• Participating in regular business reviews, such as monthly, quarterly, and year-end calls with clients utilizing internal reporting tools based on client and company needs
• Attending all scheduled trainings, meetings, or other events as assigned and ensure compliance for the account management team as assigned
• Traveling as necessary to meet the client's needs
• Possess an in-depth knowledge of the functions and problem-solving of the Account Management team.
• Collaborate with team to identify opportunities for process improvements. We are a rapidly growing organization that seeks automation and scalability. Need experience in achieving both.
• Take initiative in managing process improvements.
• Coach and mentor team members in the fulfillment of their responsibilities
• Strong interpersonal skills and an ability to build rapport with customers
• Organized approach to work
• Background in payments processing
• Good analytical and problem-solving skills
Qualifications & Skills
• College degree with at least 5 years of work experience, including at least 2 years as a manager of people.
• Previous Account Management experience
• Demonstrated strong ability to negotiate, teach others, and report on key metrics
• Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy
• Highly skilled in consulting, negotiating, and communicating with customers
• Demonstrated knowledge of Microsoft Word, Excel, and Outlook
• Salesforce experience with emphasis on reporting and analysis of data
• Demonstrated ability to problem solve at a high level through critical thinking
• High level of professionalism
• Demonstrates ability to learn and grow depth of industry knowledge
• Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service
• Ability to be self-driven, work with urgency and demonstrate timely and effective communication; strong emphasis on team members and customers
• Strong organizational skills and ability to deliver on commitment
• Ability to teach and mentor
• A servant leadership perspective that serves the needs of the team members and understands how to motivate the individual best
• Ability to work calmly in a fast-paced team environment
Benefits & Perks
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
FLEETCOR is a global leader in business payments, laser-focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;\
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.
Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#LI-QB1 #LI-Hybrid #Indpro
About the Company:
FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
• $2.8B Annual Revenue
• 800,000 Directly Served Business Clients
• 9,700+ Employees
(as of December 31, 2021)
Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.
FLEETCOR enjoys global recognition including:
• Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
• Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
• Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
• S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks
Our Mission
Create better ways for businesses and their partners to pay their expenses
Our Strategy
FLEETCOR will continue double-digit revenue growth by executing on four growth planks:
• Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
• Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
• "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
• Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Our Commitment to Diversity, Equality, Inclusion, Belonging
Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:
• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.
Embracing diversity enables our people to “make the difference” at FLEETCOR.
Our Values
FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:
• Innovation: Figure out a better way
• Execution: Get it done quickly
• Integrity: Do the right thing
• People: We make the difference
• Collaboration: Accomplish more together
These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide “a better way to pay.”
Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.
We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.
Equal Opportunity/Affirmative Action Employer:
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
