The Senior Account Manager will effectively manage and assist with existing and prospective contract manufacturing accounts. He/she will work cross-functionally with various departments to ensure that contract manufactured products are shipped on-time and meet product specifications.
Essential Duties and Responsibilities: Manage new and existing customer relationships Work with Sales and Finance to create quotes for new and existing customers Manage onboarding process of new customers and products Set up new accounts, new items, price change forms, vendor packets, etc. Maintain a thorough knowledge of products and BCG services. Be subject matter expert on specific CMFG channel/pillar Create and maintain detailed product specification sheets for customers items Acquire Purchase Orders from customers with proper lead-time and enter them into system for effective production run scheduling and forecasting Maintain margin goals and manage pricing for customers Interact with existing and potential customers on the phone and email in a professional and enthusiastic manner Build and sustain positive customer relationships Investigate customer-related complaints and work to resolve them as quickly as possible Collaborate with multiple departments to propose and implement solutions to customer challenges Provide accurate reports to customers Coordinate special projects as they arise within the sales department Ensure samples are requested and delivered in a timely manner Develop key action plans to increase customer satisfaction within the channel Develop and maintain key customer planning template and customer satisfaction measures Probe customers for future sales opportunities Mentor Account Managers and Account MGT Coordinators Perform other duties as assigned Minimum Requirements: 1-3 years customer success experience in one of more of the following: customer service, sales support and/or account management 1-3 years of project management or implementation experience Strong written and verbal communication skills Experience with contract manufacturing a plus Proficient with Microsoft Office products (Excel, Word, Outlook) Proficient in project management software preferred Strong attention to detail and organized Analytical thinker and problem solver Customer-focused Works well with little supervision, with other departments and different personalities Additional Abilities Sedentary work, lifting up to 10 lbs. occasionally. Will remain seated most of the time. This position is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal and extensive reading.
