Why should I apply?
You will be key in helping maximise our cash flow position by ensuring our levels of debt and unbilled are kept to a minimum.
You will help facilitate sustainable growth, develop strong customer relationships, and protect the company’s profits and margins. This is accomplished by minimizing exposure to bad debt and maintaining an acceptable level of risk by collecting overdue accounts.
How will I spend my time in this role?
- To ensure all debt whether related to Management Agencies or key accounts is managed and tracked daily;
- This will be done primarily by making an agreed number of telephone calls daily to all debtors in a given priority, whichever is a focus area at the time;
- To support with validation of change of tenancy and change of management agency details;
- Management and oversight of companies placed in legal status to ensure recovery of all outstanding balances;
- Liaise with 3rd Party debt collection agencies where necessary and ensure we provide accurate and timely information whilst adhering to our compliance policies;
- Create bespoke reports for both external and internal customers;
- Work closely with the Customer Services Executives, Sales Teams and Credit Risk Team to ensure cash flow maximisation is achieved whilst maintaining our high level of Customer Service;
- Actively support ongoing process improvements;
- Observe and actively promote the Debt Team Mission and Values.
What skills/experience do I need to be successful?
Demonstrable experience within a customer service environment;
Resilient and comfortable working in a sometimes demanding environment;
Strong negotiation and influencing skills;
A friendly and open approach to collaborating and working with other teams to help achieve company goals.
What else do we offer?
The opportunity to work from anywhere in the world for up to 30 days a year;
A genuine commitment to smarter working – we recognise your work/life balance matters;
Paid time off to volunteer in your community;
Excellent benefits package including private medical insurance/dental cover and 10% non-contributory pension from month three;
Check out all our benefits here
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your CV it will be reviewed by a human– no bots here!
The average process once we receive your application takes around 2-3 weeks with typically 2 stages of video interviews using Teams – however this can change depending on the role (we may invite you to see us face to face or just need 1 video interview).
If you need any support you can see who to contact in our Recruitment Team on the advert – any questions please just let us know .
Get to know us better….
The future of energy is digitised, decarbonised and localised. At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.
Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. We have three offices in the UK, one in the US and another in Australia. Further expansion is planned for 2024 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.
When you join our Team, you will have the opportunity to contribute and make an impact every single day.
Diversity
Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.
Check out all our current open positions
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