Posting Information

Posting Information

Department
Ath Data Analytics-272305

Career Area
Athletics

Is this an internal only recruitment?
No

Posting Open Date
03/19/2024

Application Deadline
04/01/2024

Position Type
Permanent Staff (SHRA)

Position Title
Admin Support Associate - Journey

Salary Grade Equivalent
GN04

Working Title
Account Executive, Ticket Sales

Position Number
20010340

Vacancy ID
P018840

Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent

If time-limited, estimated duration of appointment

Hours per week
40

Work Schedule

Monday - Friday 8AM - 5PM

Work Location
Chapel Hill, NC

Position Location
North Carolina, US

Hiring Range
$36,895 - $42,775

Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Position Summary Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

The Department of Athletics exists to provide educational and athletic opportunities to young men and women, to provide an environment for student-athletes to learn, advance and excel both academically and athletically, and to serve the interests of the University by complimenting and enhancing its diversity and quality of life. Through its athletic programs, the University seeks to unite alumni, faculty, administration and students in a common shared experience. The governing unit within the Department of Athletics is the Director's Office, which is the administrative office and clearinghouse for the entire Department of Athletics, and promotes the department's guiding principle of educating and inspiring through athletics. This unit provides support to administrators, coaches, staff members and student-athletes in order to provide and promote a premier intercollegiate athletic program for The University of North Carolina at Chapel Hill. The Department of Athletics is a highly visible public relations arm of The University of North Carolina at Chapel Hill, with statewide, national and international recognition.

Position Summary

The Account Executive -Ticket Sales is responsible for the following:
Generate new business through the sale of season tickets, mini-packs, and group tickets.
Provide support for other sales initiatives.

Responsible for completing a minimum of 60 outbound activities per day.
Meet and exceed monthly and yearly sales goals.

Build strong relationships with assigned accounts through pro-active outreach including, but not limited to phone calls, seat visits, emails, appointments, and handwritten notes.

Assist in developing and executing customized service and touch point programs for accounts.

Properly manage and document all contacts via Paciolan and Salesforce CRM, including resolving all customer complaints, inquiries, and requests in a timely manner.

Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards.

Work home athletic events, as needed.

Readiness to be a steward of UNC Athletics in person at events and appointments.
Perform other duties as assigned.

During sport seasons position requires non-traditional work hours, including nights,
weekends and holidays. Travel may be required.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Required Qualifications, Competencies, and Experience

Demonstrated organizational skills; excellent written and verbal communication skills; customer service skills; the ability to multi-task; experience that demonstrates the ability to organize office functions and maintain an efficient and effective office environment. Ability to lift/move up to 25 lbs. Extensive computer use in a high volume, high stress environment. Ability to stand for long periods of time. Must be able to work in dynamic and sometimes stressful situations. Keen attention to detail. Position requires non-traditional work hours, including nights, weekends and holidays. Travel may be required.

Preferred Qualifications, Competencies, and Experience

Experience with Microsoft Office products and Paciolan or other ticketing software. Knowledge of NCAA rules and regulations and experience in an intercollegiate ticket office environment.

Required Licenses/Certifications

Valid NC Driver's License

Special Physical/Mental Requirements

Ability to lift/move up to 25 lbs with or without accommodations.
Extensive computer use in a high volume, high stress environment.
Ability to stand for long periods of time with or without accommodations.
Must be able to work in dynamic and sometimes stressful situations.
Keen attention to detail.
Travel required.

Campus Security Authority Responsibilities

Not Applicable.

Position/Schedule Requirements
Evening work occasionally, Night work occasionally, Valid NC Driver's License, Weekend work occasionally

Special Instructions

Quick Link
https://unc.peopleadmin.com/postings/276891

Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

University of North Carolina at Chapel Hill

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Account Executive, Ticket Sales