Overview

Customer Service and/or Sales Experience is a PLUS!

Shottenkirk Quincy Toyota is looking for energetic and motivated people to join our growing Business Development Center. Applicant must be customer focused self-motivated, enthusiastic, dependable, and results driven. We need customer service minded individuals who have the ability to work as team players as well as to work independently with little to no direction.

The Shottenkirk Automotive Group currently operates 26 Automotive Dealerships in 6 states and employs over 2,300 people. We are family-owned and have been in business for over 60 years. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

What we offer:

Employee discounts on products, services, and vehicle purchases
5-day work week
Closed on Sundays
Employer- paid holidays and paid time off
Medical, Dental, and Vision Insurance
401(k) plan
Career advancement opportunities and promotions from within
Paid Training
Long-term and short-term disability
Employee Assistance Program
Company-paid life insurance for full-time employees (additional coverage available)
Skillset enhancement opportunities
Employee Recognition Programs
Company giveaways to local events and attractions
Family-owned and family-operated

Responsibilities

BDC Representative:

Respond to internet inquiries with courtesy, accuracy, and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate sales or service appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead management tools.
Compile all necessary reports, forms, and other documentation on a timely basis.
Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.
Perform other job-related duties as assigned.

Qualifications

BDC Representative:

Customer service and/or sales experience preferred.
The ability to make a minimum of 80+ inbound/outbound calls per day.
Must have strong computer and phone skills and pay careful attention to detail
Valid in-state driver's license.
Professional personal appearance.
Excellent communication skills.
Acceptable driving record.
Must be authorized to work in the U.S. without sponsorship and be a current resident
Must pass pre-employment testing to include background checks, MVR, and drug test

We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

Shottenkirk Automotive

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Business Development Representative/ Customer Service - BDC