Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with over 70% of our products currently certified as having a Net Positive impact on the environment. impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for 40 years.

Overview

Responsible for reviewing customer complaints to ensure data integrity. Analyze various data related to departmental performance, generate quality metrics, prepare presentations, and communicate results effectively. Strive to Assist Quality department in preparation of reports, graphical analysis and other related duties assigned by the supervisor.

Responsibilities

Evaluates complaints for potential safety issues, new product issues, manufacturing issues, misclassification, and provide timely escalations of issues to the Quality department
Analyzes and trends complaint data regularly to identify new issues as necessary
Monitor evaluation data of returned goods and ensure complete documentation is followed as per established standard procedures
Refine complaints data into meaningful statistics / information; with summarized analysis to enable management review of product and process performance
Facilitate to prepare and produce analysis and reports as assigned or requested. Adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality
Check data for accuracy of complaints by researching historical issues, corrective actions, order details, BOMs, and update complaint and product coding to maintain data accuracy
Be conscious of complaints being reviewed and proactively look for trends in data and report to manager accordingly
Contribute ideas and suggestions to improve processes and product performance based on observed field failures
Ensure timely management of all complaints, reports, and presentations
Support cross functional teams and stakeholder groups on ad-hoc data analysis, data queries, in support of product and process performance
Prepare presentations summarizing major external issues, internal issues, costs of poor quality trends, complaint trends, and distribute reports to various interoffice departments.
Communicate needs and requests to other team members as appropriate
Additional duties as assigned

Qualifications

- A minimum of a Bachelor’s degree in Mathematics, Statistics, Engineering or related field
- A minimum of 1 to 3 years of complaint evaluation and data analysis experience in a Quality role
- Strong analytical, critical thinking, organizational, and time management skills
- Highly disciplined and motivated self-starter
- Ability to review extensive complaint information, trend, analyze, and report data using databases and/or Excel with attention to detail and accuracy
- Ability to interact professionally with all organizational levels
- Experience with Minitab preferred
- Possesses good verbal, written, and listening communication skills
- Experience in an admin / support services roles, with experience in data analysis is desired
- Good command over written and spoken English, Spanish a plus
Benefits
- Competitive salary
- Medical Benefits (Medical, Dental, Vision)
  - HSA, Medical FSA, Limited FSA, Dependent Care FSA, Commuter Benefits
  - Medical Discounts
- Ancillary Benefits
  - Accident, Critical Illness, Hospital Insurance
  - Basic Life and AD&D, Voluntary, Spouse, and Child Life Insurance
- Health Advocates
- EAP, Complementary Life and Short-Term Disability
- Pet Insurance
- Employee Discount Programs
- 401k with Employer matching (Pre-Tax and Roth)
  - 100% Vested
- Paid time off (including 15 PTO days and ~10 holidays)
  - Maternity PTO
Humanscale is an Equal Opportunity Employer.

Humanscale Corporation

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