Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

The Sales Compensation Senior Analyst will report into the Manager of Sales Finance and will be responsible for deriving the commissions for direct, indirect and overlay sales roles on a global level; including channel partner.

Key Deliverables

Be part of the team which provides support for all sales segments, regions and channels i.e., both direct and indirect
Calculate monthly, quarterly, and annual commissions through Sales Commission software tools for multiple business units according to compensation plans and internal policies, ensuring commission and bonus calculations are done accurately and in a timely manner.
Partner with cross functional teams to onboard sales new hires, manage role changes, quota, and build and route compensation plans via Sales Commission software tools.
Research and resolve attainment and commission questions, including calculating and processing adjustments for commissions.
Work with sales management, Finance and revenue operations on design and implementation of new sales plans
Partner with accounts receivable team on clawback process and effectively communicate the process to the sales rep.
Work with payroll for timely inputs for payroll processing for GTM organization
Research and resolve any discrepancy or issues raised by Sales Teams
Manage partnership, Channel and ISV partnership programs.
Perform analyses, reconciliations, and ad hoc reporting as directed.
Ensure compliance across the process and provide support for audit requirements.

Qualifications

4-7 years of proven work experience in sales commission & incentive process in software/ITES organizations
Strong MS Excel and Google docs skills and experience
Experience with sales compensation tools/software
Excellent analytical skills along with the ability to create and present detailed reports.
Ability to accurately process numerical data.
Experience interpreting data analytics to derive business insight and drive business value.
High level of integrity where personal and professional values are aligned with the company’s mission, vision, and leadership framework.
Bachelor’s degree in finance or Operations
SaaS experience is a plus.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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Senior Analyst - Sales Commission at Freshworks