GET TO KNOW US:

FM Industries can promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow. FM industries is a premier manufacturing solutions provider. We specialize in build to print, precision machined components, anodizing and engineered thermal spray coatings. We provide customers leading edge support from protype to production.

FM Industries has locations in Fremont and Livermore, CA with multiple shift opportunities!

ESSENTIAL DUTIES:

You will act as the key interface between the key customers and all internal teams.
Develop trust relationships with major customers to ensure their confidence
Acquire a thorough understanding of key customer needs and requirements
Ensure the correct products are delivered to customers in a timely manner
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Understand how to deliver bad news and a recovery plan
Prepare regular reports of progress and forecasts using key account metrics
Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices

EDUCATION AND/OR EXPERIENCE REQUIRED:

Bachelor's Degree and/or 3-5 years of customer support experience
Experience in Account Management and display a positive attitude.
Excellent organizational and presentation skills
Strong account management and relationship building skills
Initiative to undertake or continue a task or activity without another's prodding or supervision
Experience in managing major national accounts.
Highly self-motivated and autonomous.
System proficiency, especially in Excel, and have the ability to learn in-depth internal software programs
Customer Management

Give us your best and we'll give you ours!

FM Industries

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