Job Description

Account Manager

Big Stuff is a local industry leader with a combined 100+ years of experience in the waste and recycling equipment industry.

We are located at our new corporate headquarters building in Forestville, Maryland. We strive to provide a great working environment for our employees, some of whom have worked for us for more than 20 years. The company is structured to respond to our diversified customers’ individual needs. Our customer base includes; Trash Haulers/Recyclers, General Contractors, Property Management Companies, Retail, Manufacturing/Distribution, etc.

We are seeking an Account Manager to join the Big Stuff team. The RSI Account Manager will oversee the contract and asset management activities of the company.

Duties/Responsibilities:

Ensuring that all accounts supported and maintained including:
- Contract renewals, terminations, and negotiations as required
Internal folder document management including:
- Executed Contract
- Equipment Invoices
- Installation Invoice
- Serial #s
- Subcontractor/Service Provider, if Out of State
Communicating billing info to AR
Following up on complaints and queries on behalf of clients including:
Service/Repair requests, invoices, and expenses
Work with service vendors on outstanding issues and resolutions
Assist with billable issues
Knowledgeable of new services and products available to clients
Build effective relationship with the clients to support sales activities and maintain revenue targets
Coordinate with other heads of departments on all activities to ensure customer satisfaction
Incorporate policies and procedures of the company into RSI operations
Asset management and equipment allocation
- New and used inventory
- Compactor replacements/swap outs
- Disposition of assets
- Asset tracking information such as serial numbers, stickers or other as needed
  - Asset Additions/Subtractions
Depreciation schedule
Property taxes & sales tax in new jurisdictions/municipalities with the Controller
Monitor and review project activities and ensure that they are completed within schedule and budget
Maintain customer database details
Reporting to senior management on the status of accounts
Monthly reports covering
- # of calls
- review total repair expense including by location, big ticket items, outliers
Reports Quarterly, Semi Annual or Annual reports including:
- financial data
- churn
- p/l, etc.
- revenue v. expense, product category
- growth
- Equipment aging list
- assessment of repair frequency and expenditure by asset. Then by site or customer.
Make recommendations on loss leaders
Contract renewals, rate increases, cancellations
Growth goals by customer base, specific customer, location, asset type. Inversely, which ones to stay away from - same categories

Required Skills/Abilities:

Previous experience in sales, customer service or other related fields
Proven negotiation skills
Excellent interpersonal and customer service skills
Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers
Possess analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software, QuickBooks, as well as CRM software
Deadline and detail oriented

Education and Experience:

Bachelor’s degree in Business or related field preferred
At least five years of relevant experience

Big Stuff, Inc

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Account Manager